Shraddha Tulsankar
Thane
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Software professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asst Vice President
J P Morgan Chase
05.2020 - Current
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
- Championed diversity initiatives within the organization, promoting an inclusive work environment that attracted top talent from various backgrounds.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
- Fostered strong relationships with key clients, leading to significant increase in customer satisfaction ratings.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in training of team members.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Streamlined development processes to increase efficiency and reduce production time.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Maintained existing software systems by identifying and correcting software defects.
- Developed robust, scalable, modular and API-centric infrastructures.
- Coordinated deployments of new software, feature updates and fixes.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Sr Application Support Engineer
J P Morgan Chase
09.2015 - 05.2020
- Streamlined processes for efficient incident management, resulting in reduced downtime and improved customer satisfaction.
- Created detailed technical documentation which facilitated quicker resolution of reported issues by fellow team members.
- Assisted customers with data migration projects ensuring seamless transition between systems with minimal disruption to daily operations.
- Managed high-priority incidents with effective communication between stakeholders to minimize impact on business operations.
- Ensured optimal application functionality by coordinating with software development teams on bug fixes, patches, updates, and releases.
- Coordinated root cause analysis exercises following major incidents resulting in the implementation of preventive measures that decreased future occurrences.
- Mentored junior support engineers to improve their technical skills and problem-solving abilities, fostering a strong support team environment.
- Enhanced end-user experience by troubleshooting and resolving complex application issues in a timely manner.
- Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted endusers.
- Championed the adoption of ITIL best practices within the support team, driving consistency in processes and improved service delivery.
- Developed custom scripts to automate routine tasks, reducing time spent on manual processes while improving overall efficiency.
- Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members.
- Led training sessions for colleagues on new application features ensuring a well-informed support team equipped to handle diverse user inquiries.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Application Support Analyst
J P Morgan Chase
08.2011 - 09.2015
- Optimized system performance through routine maintenance tasks such as database backups, log file reviews, and server health checks.
- Developed custom scripts for automating routine tasks resulting in increased efficiency within the team''s daily operations.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Managed incident tracking system, ensuring accurate records and timely follow-ups on outstanding issues.
Education
Bachelor of Engineering - Computer Science
University of Mumbai
Mumbai, India06.2011
Skills
- Python
- NumPy
- Matplotlib
- Flask
- SQL
- UNIX Shell Scripting
- AWS
- MySQL
Certification
- ITIL Foundation - ITIL Certified
- Amazon Web Services Solutions Architect - Associate - Amazon Web Services (AWS)
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Marathi
Upper intermediate (B2)
Timeline
Asst Vice President
J P Morgan Chase
05.2020 - Current
Sr Application Support Engineer
J P Morgan Chase
09.2015 - 05.2020
Application Support Analyst
J P Morgan Chase
08.2011 - 09.2015
Bachelor of Engineering - Computer Science
University of Mumbai
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