MOHAMMED RAMEEZ KHAN
General Manager Key Account
Thane
Summary
Manager Aftermarket Key Account leading after-sales operations across dealerships and service partners. Drives AMC execution, warranty audits, and customer retention while aligning service delivery with OEM standards and business goals. Strengthens dealer capability through training, campaign rollout, and support for corporate and priority accounts.
Overview
3
3
Languages
18
18
years of professional experience
Work History
General Manager Key Account
Modi Motors
Thane, India
07.2026 - Current
- Managed strategic fleet, corporate, and institutional key accounts, driving customer retention, business growth, and long-term partnerships.
- Led end-to-end key account operations, including customer relationship management, service coordination, warranty support, and issue resolution.
- Increased aftermarket revenue through AMCs, genuine parts, service contracts, and value-added solutions.
- Coordinated with Sales, Service, Spare Parts, Finance, and Tata Motors to ensure high fleet uptime, customer satisfaction, and seamless service delivery.
- Monitored KPIs, analyzed MIS reports, and implemented business improvement initiatives to enhance operational efficiency and profitability.
- Ensured compliance with Tata Motors' service standards while leading cross-functional teams to achieve dealership business objectives.
ASSISTANT MANAGER
VECV, Eicher
Pune
04.2024 - 06.2026
- Lead end-to-end service operations across dealerships and service partners, ensuring alignment with OEM standards and business objectives.
- Drive AMC sales, execution, renewals, and customer retention strategies.
- Manage warranty audits, claim documentation, finance coordination, and settlement processes.
- Conduct soft skills training programs for white-collar staff, including Service Advisors, Customer Care Managers, and dealership executives, focusing on customer handling, communication, negotiation, complaint resolution, and customer satisfaction enhancement.
- Deliver Technical Service Bulletin (TSB) awareness sessions and campaign conversion training to dealership teams, ensuring timely implementation of OEM directives and achievement of campaign targets.
- Handle major corporate, fleet, and priority customer accounts to strengthen long-term business relationships.
- Facilitate technical and process training in Hindi and Marathi for blue-collar employees to improve understanding, skill adoption, and adherence to service standards.
- Support workforce development by identifying skill gaps, coordinating training calendars, and tracking training effectiveness through operational and performance KPIs.
- Mentor dealership teams through continuous coaching and capability-building initiatives, resulting in improved productivity, higher campaign conversion rates, reduced process deviations, and enhanced customer experience.
- ASSISTANT MANAGER – VECV (EICHER) mrkhan@VECV.IN
GM AFTERMARKET
PATEL MOTORS INDORE PVT. LTD
Indore
12.2020 - 03.2024
- Managed complete aftermarket operations, including service centres, spare parts, warranty, and AMC delivery across multiple branches.
- Improved aftermarket revenue growth and service penetration through operational excellence.
- Standardised warranty claim processes and AMC compliance as per OEM policies.
- Managed key corporate and high-value customers with strong escalation handling and account retention. Built and mentored high-performance teams across service and support functions.
- EICHER
SM AFTERMARKET
SANGHI BROTHERS INDORE PVT LTD
Ujjain
02.2016 - 11.2020
- Managed workshop operations, including job allocation, service workflow, repairs, and delivery management.
- Led service advisors, technicians, and support staff for productivity and service quality improvement.
- Coordinated warranty documentation and claims settlement with Tata Motors CV.
- Controlled spare parts inventory and reduced service delays through effective parts coordination.
- Improved workshop efficiency and customer satisfaction through KPI-driven management.
- TATA CV
WM AFTERMARKET
SAGAR AUTOMOBILES PVT. LTD
Ujjain
04.2013 - 01.2016
- Managed full workshop operations, including planning, repair execution, quality control, and delivery.
- Served as a PMILE Assistant Trainer, delivering soft skills and technical training programs to both white-collar and blue-collar employees in accordance with Mahindra standards and training guidelines.
- Conducted training sessions on customer handling, communication skills, service processes, safety practices, technical diagnostics, and repair quality standards.
- Monitored workshop KPIs, including TAT, bay utilization, labour productivity, and revenue generation.
- Led customer satisfaction initiatives and resolved escalated service complaints within SLA timelines.
- Improved service quality and workshop efficiency through strong operational controls.
- Managed parts coordination and workshop resource optimization.
- Contributed to enhanced workforce competency, improved first-time-right rates, higher labour productivity, reduced rework, better customer satisfaction scores, and increased adherence to Mahindra operating standards.
- MAHINDRA RISE
GRADUATE UNDER TRAINEE
ASWATHI INDUSTRIES LTD
Mumbai
01.2009 - 02.2013
- Managed the erection and commissioning of industrial furnaces and incineration systems.
- Led installation, alignment, testing, and validation of equipment for safe operation.
- Coordinated refractory chambers, burners, fuel systems, electrical controls, and site execution activities.
- COMMISSIONING & ERECTION
Education
PGDM - Finance & Marketing
VIKRANT INSTITUTE OF BUSINESS MANAGEMENT
01-2016
Bachelor of Engineering - Mechanical
SDITS KHANDWA, RGPV BHOPAL
01-2009
Skills
Aftermarket operations management
Dealer & channel service management
AMC sales, execution & renewals
Spare parts planning & inventory control
Service revenue analysis
Dealer development planning
Warranty administration & claims audit
Workshop operations management
Service KPI monitoring
OEM compliance & process auditing
Customer retention management
Timeline
General Manager Key Account
Modi Motors
07.2026 - Current
ASSISTANT MANAGER
VECV, Eicher
04.2024 - 06.2026
GM AFTERMARKET
PATEL MOTORS INDORE PVT. LTD
12.2020 - 03.2024
SM AFTERMARKET
SANGHI BROTHERS INDORE PVT LTD
02.2016 - 11.2020
WM AFTERMARKET
SAGAR AUTOMOBILES PVT. LTD
04.2013 - 01.2016
GRADUATE UNDER TRAINEE
ASWATHI INDUSTRIES LTD
01.2009 - 02.2013
Bachelor of Engineering - Mechanical
SDITS KHANDWA, RGPV BHOPAL
PGDM - Finance & Marketing
VIKRANT INSTITUTE OF BUSINESS MANAGEMENT
Drawing and Roaming new places
- Sketching & Drawing
- Road Trips & Exploring New Places
- Travel and Adventure
- Photography During Travel