Amit Hardikar
Mumbai
Summary
Global Business Leader and Lean Six Sigma Black Belt certified professional with20+ years of experience in driving service engineering excellence, P&L management, and global revenue growth. Proven track record in strategic leadership, process improvement, and customer satisfaction. Awarded “Service Revenue Excellence” in2011 for surpassing annual target by25% & “System Downtime reduction” an innovative approach in2013.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Dy. General Manager Service – Optical Emission Spectrometers (OES)
Metal Power Analytical Pvt. Ltd.
05.2020 - Current
- Spearheaded end-to-end service management, leading a team to deliver technical support (online as well as onsite)
- Designed strategies that boosted global service revenue by20%, aligning with organizational profitability goals
- Implemented ISO-compliant documentation systems, ensuring audit readiness and quality benchmarks
- Successfully managed a team of over10 direct reports and30 dotted-line reports, developing and implementing training modules that boosted team productivity and achieved a15% reduction in response time
- Reduced operational costs by introducing cutting-edge service technologies, saving12% annually
- Successfully managed and strengthened strategic relationships with major customers, including Tata Steel, AMNS, JSW, Sterlite/Vedanta, and Caterpillar, ensuring alignment with their operational goals and enhancing long-term partnerships
Service Manager (Domestic & ROW In-charge)
ACG Inspection Systems Pvt. Ltd.
08.2018 - 05.2020
- Enhanced customer retention through24/7 service support models, increasing client satisfaction scores by18%
- Drove service revenue by initiating Resident Engineer models for major clients like Torrent, Lupin, Ajanta, Alembic, Glenmark
- Led100+ installations globally, ensuring timely project execution and compliance with regulatory standards
Senior Service Manager
Sotax India Pvt. Ltd.
01.2016 - 08.2018
- Successfully managed IQ/OQ/PQ processes for advanced instruments, including Disintegrity Testers, Automated Tablet Processing Workstations, Online Multi-Dose Systems, Hardness Testers, and Dissolution Testers (online/offline) at customer locations
- Led a team of highly skilled engineers with a strategic focus on driving service revenue growth across India
- Collaborated closely with the Sales Team to develop and deliver impactful product demonstrations, showcasing instrument capabilities to prospective clients
Regional Service Manager (West Region) - BPS Division
Merck Lifesciences Pvt. Ltd.
09.2006 - 01.2016
- Directed the installation and qualification (IQ/OQ/PQ) of Filter Integrity Testing Instruments and PLC/SCADA-based Tangential Flow Filtration & Chromatography (Kprime) Systems at customer sites, ensuring compliance with P&ID and GA drawings
- Conducted regular client visits to maintain relationships and successfully secured Annual Maintenance Contracts (AMCs), contributing to service revenue growth
- Led the development and deployment of automation solutions, utilizing expertise in PLC programming, HMI/SCADA systems, and industrial communication protocols, driving operational efficiency and technological advancement
- Collaborated with cross-functional teams to analyze customer requirements, design control strategies, and implement solutions that enhanced productivity and system reliability
- Conducted feasibility studies and provided technical expertise to guide critical automation project decisions
- Developed and maintained detailed documentation, including system specifications, wiring diagrams, and user manuals, ensuring transparency and consistency throughout project lifecycles
- Participated in commissioning and startup activities, managing system integration and validation processes to achieve seamless automation project execution
- Successfully arranged service camps, driving customer engagement and boosting service revenue
- Introduced an innovative Inventory Maintenance Model at customer sites, significantly reducing downtime and ensuring uninterrupted operations
Senior Service Engineer
LabIndia Instruments Pvt. Ltd.
09.2005 - 08.2006
Service Engineer
Electrolab (I) Pvt. Ltd.
07.2001 - 08.2005
Education
Bachelor of Engineering - Industrial Electronics
Dr. B.A. Marathwada University
06-2001
Diploma - Industrial Electronics
Shreeram Polytechnic, Board of Technical Education
Navi Mumbai06-1997
Skills
- Project Management & CRM: SAP & Salesforce
- Data Analytics: Advanced Excel, MS Power Point
- Certification: Lean Six Sigma Black Belt
- Organizational development
- Cross-functional team coordination
- Staff training and development
- Leadership and team building
- Interpersonal skills
- Customer relationship management
- Training and coaching
- P&L management
- Process improvements
LANGUAGES
Fluent in English, Hindi, Marathi
Hobbies and Interests
Meditation, walks along nature & trees, Cricket.
Accomplishments
- Achieved Service Excellence Award for surpassing annual target.
- Achieved System Downtime Reduction an innovative approach Award.
- Established successfully Central Support Desk to streamline complaint logging from customers.
Certification
- Lean Six Sigma Black Belt Certified
Timeline
Dy. General Manager Service – Optical Emission Spectrometers (OES)
Metal Power Analytical Pvt. Ltd.
05.2020 - Current
Service Manager (Domestic & ROW In-charge)
ACG Inspection Systems Pvt. Ltd.
08.2018 - 05.2020
Senior Service Manager
Sotax India Pvt. Ltd.
01.2016 - 08.2018
Regional Service Manager (West Region) - BPS Division
Merck Lifesciences Pvt. Ltd.
09.2006 - 01.2016
Senior Service Engineer
LabIndia Instruments Pvt. Ltd.
09.2005 - 08.2006
Service Engineer
Electrolab (I) Pvt. Ltd.
07.2001 - 08.2005
Bachelor of Engineering - Industrial Electronics
Dr. B.A. Marathwada University
Diploma - Industrial Electronics
Shreeram Polytechnic, Board of Technical Education
Similar Profiles
Neha DeshmukhNeha Deshmukh
Pre & Post Sales & Service Support, Project Coordinator at Metal Power Analytical Private LimitedPre & Post Sales & Service Support, Project Coordinator at Metal Power Analytical Private Limited
RAJESHWARAN KRAJESHWARAN K
Regional Service Manager at Metal Power Analytical Private LimitedRegional Service Manager at Metal Power Analytical Private Limited
Siddhant BhandariSiddhant Bhandari
Calibration Engineer at METAL POWER ANALYTICAL Private Limited, Mumbai, MumbaiCalibration Engineer at METAL POWER ANALYTICAL Private Limited, Mumbai, Mumbai