Sritama Saha
Assistant Manager
Pune
Summary
Skilled Executive with business development and strategic planning expertise. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization.
Overview
4
4
years of professional experience
Work History
Senior Executive-Customer Support
My Operator
11.2020 - 03.2021
- Managing the assigned customer portfolio along with the proper functioning of their IVR call flow so that no calls are interrupted and there is a easy flow of calls to their customer support number
- Timely demo of the My Operator website for the clients focusing on the important features to ensure smooth hassle-free usage of the website.
Assistant Manager
HDFC Bank Ltd
01.2019 - 11.2019
- Managing portfolio customers comprises of family group savings account along with current account holders
- Pitching them the best products according to their risk appetite that deals with age factor
- Set of customers as in 125 groups comprising of 450 customers
- Introducing the new products for their improvisation of fund value and engaging it for the long run
- Providing services to them and cross-selling and utilizing the time to roll out their money in different segregation of investment like savings, current account, loans, insurance, feasibility of accessing their account anywhere.
Senior Relationship Manager
ICICI Securities Limited
08.2017 - 06.2018
- Managing a set of 100 to 150 customers and engaging them into the NSEBSE structure of Indian economy
- Helping them to pick the best high return of interest in specific stock as in a box of gold which will appreciate with time
- Activation and involvement opening of trading account for buying a stock, opening of demat account to safeguard the asset you have and savings account in the particular institution medium through which you can utilize your own money.
Education
Master's Degree - Marketing and Finance
Amity University
Bachelor's Degree - Finance
BBA International School of Business & Media
High School Graduates - undefined
Class XII ARYAN ACADEMY
Class X Standard - undefined
DON BOSCO HIGH SCHOOL
Skills
Verbal communication
Written communication
Analytical thinking
Creativity
Time management
Teamwork
Accomplishments
- Recognition in College for good achiever in studies
- Received an award in the best finance student category
- Class prefect in the school
- Gold medalist in painting
- Holds certificate for specialization in finance in BBA
Personal Information
- Father's Name: Mr. Uttam Kumar Saha
- Mother's Name: Mrs. Maya Rani Saha
- Date of Birth: 02/01/93
Extracurricular Activities
Painting Badminton Microsoft office Good listener Good communicator Work Commitment
Timeline
Senior Executive-Customer Support
My Operator
11.2020 - 03.2021
Assistant Manager
HDFC Bank Ltd
01.2019 - 11.2019
Senior Relationship Manager
ICICI Securities Limited
08.2017 - 06.2018
Master's Degree - Marketing and Finance
Amity University
Bachelor's Degree - Finance
BBA International School of Business & Media
High School Graduates - undefined
Class XII ARYAN ACADEMY
Class X Standard - undefined
DON BOSCO HIGH SCHOOL