Shivani Yadav
Mumbai
Summary
Results-driven MIS Coordinator with 5+ years of experience in managing and optimizing information systems for business operations. Skilled in database management, system analysis, and troubleshooting. Seeking to leverage technical expertise and analytical skills in a challenging role to drive efficiency and enhance productivity within an organization.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work History
Executive
BDO India LLP
08.2024 - Current
- Analyzed and generated reports from data sets to support business decision-making.
- Ensured data accuracy and completeness through regular audits and quality checks.
- Collaborated with cross-functional teams to identify and address data needs and reporting requirements.
- Provide daily, weekly, and monthly reports to stakeholders, highlighting key insights and areas of improvement.
MIS Coordinator
Kotak Mahindra Bank - T&M Outsourced
3 2021 - 08.2024
- Managed database systems and implemented data migration strategies to streamline information flow within organization.
- Created dashboards and visualizations to present data insights in easy-to-understand format.
- Analyzed existing systems and identified opportunities for process improvements or upgrades.
- Detailed analysis on Net Promoter Score(NPS) by analyzing the data and coordinating with the customer & provide the appropriate resolution according to the guidelines
- Deep diving in unusual events and discovered most of fraud happened due to customer compromising their details
- Investigated reported incidents related to cyber security breaches or unauthorized access attempts.
- Sharing data of MIS to management on regular interval
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Resolving customer's queries related to digital banking products & 811 account
- Analyzed escalated customer complaints, identified root causes of problems, and developed solutions for resolution.
- Coordinating with various branches regarding complaints & queries being raised by the customer for different purposes
- Drafted reports on customer escalations and presented findings to management in order to identify trends and recommend process changes.
- Resolving customer service requests on priority basis to resolve complains & escalations
- Provided technical support to internal teams via email
- Knowledge of actively working with Finacle, SAP, BO.
SALES & PURCHASE COORDINATOR
Soneji Engineering
11.2018 - 01.2021
- competent professional with nearly 2+ years of experience in, Reporting, Documentation, Requirement Gathering
- Team Management, Sales Support, Vendor management
- Proven ability in improving internal control systems, enhancing business growth and maximizing profit Ability to do all co-ordination work
- Well versed with MS Office (Excel, Word) & Internet Applications
- An effective communicator with strong interpersonal & analytical skills
- Documenting all of details of organization in digital form using MS Office applications
- Preparation of various types of reports (Month End Reports, Daily Call Report and Collection Report)
- Follow up with customers for outstanding payments & Quotations
- Maintaining MIS Data.
Education
SSC -
Vidhynidhi High School
06.2012 - 01.2013
HSC - Commerce
Valia College
04.2001 - 05.2015
B. Com - undefined
Valia College
M Com - undefined
Vartak College
Skills
Teamwork and Collaboration
Certification
Akhil Bhartiya gandharva - Kathak Madhyama Poorna
Timeline
Executive
BDO India LLP
08.2024 - Current
SALES & PURCHASE COORDINATOR
Soneji Engineering
11.2018 - 01.2021
SSC -
Vidhynidhi High School
06.2012 - 01.2013
HSC - Commerce
Valia College
04.2001 - 05.2015
B. Com - undefined
Valia College
M Com - undefined
Vartak College
MIS Coordinator
Kotak Mahindra Bank - T&M Outsourced
3 2021 - 08.2024
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