Amit Shinde
B.Com, IATA Foundation
Dombivli
Summary
Dedicated professional seeking a long-term association with a reputable organization to foster individual growth, personality development, stability, and bright future prospects. Possessing a strong educational background, valuable skills, abilities, and relevant experience that can be effectively applied in this pursuit.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Process Associate
TCS SRV Ltd.
01.2007 - Current
- Currently handling Edelweiss Air of 20 team members
- Handling mails on daily basis from client all over 46 destination of queries and request
- Assign work every day to my whole team as per the client SLA
- Check all urgent flights and passenger request as per their needs
- Contact all airport station for urgent booking & facility to avoid problem at CHECK-IN
- Every month conduct calls with clients from SWISS about new updates and changes
- For Edelweiss we are handling all services of seat / facility /meals
- Quality checker of special queues like meals, seating & facilities
- Trainer of Critical flight editing
- Trainer of Facilities and meals
- Trainer of CBBG, PNR creation, seating & facilities, upgrade and doc processes of Edelweiss Air for new staff
- Teletype Rejects (TR) agent working on axsRes system [atraxis Reservation System (PARS)]
- Handling Critical Flight Editing (CFE) with the use of Departure control system (DCS)
- Handling of Creation, Modification & Cancellation of individual & group Passenger Name Records (PNR) worldwide offices, Other Airline (O/A) Offices & from different Computerized Reservation Systems (CRS)
- Handling of rejects messages for code share flights
- Ticketing Number Verification (TNV)
- Handling of Auxiliary Segments, Seat Selection and Facility Control, Passenger Meals, Group Messages
- Actioning Short connections between two flights and confirming wait listed flights
- Handling of Departure Processing (DP) Rejects
- Handling of Passenger Name Lists (PNL)
- Follow-ups on No-show and upgraded passengers
- Confirming Seats, Meals and Facilities based on availability, departure date and time
- Reseating of passengers after version changes on European flights
- Changing of Aircraft Version for European sectors according to the load factor
- Advance blocking of seats for groups and group seating as per requests received according to guidelines
Trainee CSA
WNS GS Pvt. Ltd.
03.2006 - 01.2007
- Updating Pax’s points, generated through Amex, against their journey
- Checking the Dupe PNR & cancel the other Dupe PNR
- Checking No-show by verifying whether Pax has flown or not for the outbound sector based on the PNR status
- Enrolling passenger into Executive Club
- Trainer of the Executive Club Enrollment process for new staff
Education
Bachelor Of Commerce -
Mumbai University
Pragati College, Dombivli05-2004
H. S. C. - undefined
Board Of Maharashtra
S. S. C. - undefined
Board Of Maharashtra
Skills
- Communication
- Teamwork
- Problem Solving
- Networking
- Adaptability
Certification
IATA/UFTAA foundation course, IITC institute, Thane, Maharashtra
Extracurricular Activities
1St Seeded in Carrom Single Tournament & 2nd Seeded in Carrom Doubles Tournament held in the college for the years 2003-2004. Represented the college at Mumbai University in Inter College Carrom Tournament in the year 2003-2004. Had been in N.S.S. conducted by the college for the years 2002-2003 & 2003-2004.
Personal Information
- Date of Birth: 08/30/83
- Nationality: Indian
- Marital Status: Married
Applicationknowledge
- Amadeus
- Avantik
- Krakatoa
- Aeba
- Right Now
- Winbabs
- Nomad
- WINDI SM
- MS Word
- MS Excel
Timeline
Senior Process Associate
TCS SRV Ltd.
01.2007 - Current
Trainee CSA
WNS GS Pvt. Ltd.
03.2006 - 01.2007
H. S. C. - undefined
Board Of Maharashtra
S. S. C. - undefined
Board Of Maharashtra
Bachelor Of Commerce -
Mumbai University
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