PREETI RAMJIYANI
Communition & Change Management Professional
Mumbai
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. A Prosci Certified Communication and Change Management professional since 17+ years with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experience of working across verticals like Energy, Consumer Product (CPR), IT, High Tech, Finance, etc.
Overview
14
14
years of professional experience
4
4
Certifications
1
1
Language
Work History
Communication Lead & Change Manager
British Petroleum (BP)
1 2023 - Current
- Change management lead for the Finance vertical of BP called Cash & Banking Transformation. The project focused on simplification and increase the value of our banking relationships by establishing C&B Hub and by reducing the number of local bank accounts to 5-8 strategic cash management banks for each country in scope
- Handled end-to-end communication strategy, plan & execution of multiple releases for APAC region
- Responsible for Townhalls, newsletters, interviews and engagement sessions for the project
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Led teams through complex external communications and transformations, providing guidance and support throughout the process.
- Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
- Created short-form videos, animated gifs and motion graphics for projects to be published on sharepoint & yammer
ASPAC Change Manager
Johnson & Johnson
9 2021 - 12.2022
- ASPAC Change Manager for the Global Finance Services for multiple projects like Payroll Separation, Account to Report – Finance Reporting and Legal Entity Separation
- Responsible for Change Management and Comms (CMC) for the multiple geographies and finance projects.
Transformation Change Manager
Shell Petroleum
09.2021 - 07.2022
- Change lead for technology transformation project - ServiceNow implementation for IRM (Information Risk Management) team
- Responsible for the Stakeholder analysis, Change Impact assessment, change actions, engagement plans, comms plan, process documentation, onboardings, steercos
- Manage Change: Manage activities in a change project
- Includes engaging stakeholders in the change effort and ensuring they ready to adopt the coming changes, measuring and reporting change progress, assessing business readiness and supporting change adoption
- Project Management: Project manage the training and communication team in the phased roll-out for achieving the change management milestones
- Preparing POAP, forecast and strategy for the teams
- Stakeholder management: Manage senior stakeholder relationships and coordinate work between different teams at different locations
- Responsible for communicating and implementing the overall direction and management of the Change Management Process.
Project Change Manager IOPs Arabia – Unilever
Capgemini Invent
03.2020 - 09.2021
- Lead the project and change management for the IOPs Unilever project for Arabia region.
- Collaborated with senior leaders to align change initiatives with strategic objectives.
- Resolving issues and working on mitigation plan to protect development process from unforeseen delays and costs for identified risk and recording lesson learnt
- Stakeholder management, demonstrate communication, diplomacy & persuasion skills to deliver the change and develop cordial relationships with critical internal & external resources
- Regular updates to senior stakeholders for project progress, issue, risk milestones achievement or any deviation in the project
- Leading project team meetings, communicated deadline updates, outlined action items, provided recommendations and offered targeted solutions
- Managing cross functional teams, resource allocation and mentoring team by giving constant on the job feedback and providing guidance and conflict resolution
- Change management activities included approval from Change control Board & co-ordination with Order Managers, Technical Designers, Customers & concerned teams for ensuring smooth progress on the project.
Change Manager
Capgemini Group IT
01.2019 - 02.2020
- End to end change management activities conducted for deploying new Global Procurement tool in Capgemini India, US and Australia
- Work with the project team to ensure change management activities are integrated into the overall project plans and approach
- Conducted Change Management interviews and workshops to review overall change performance with the business customers
- Manage and refine OCM strategy and approach for the project drawing on stakeholder input lessons learned to ensure the strategy and approach is apt for the deployment
- Support the execution of the plans through coaching the change management teams across different locations as well as providing coaching on project Target Operating Model (TOM) and leadership to senior executives within the project
- Maintain, audit and continually improves IT change management processes including - create and process a Request for Change (RFC), assess and evaluate change, coordinate change with stakeholders, test change prior to release, authorize and schedule change implementation, implement change, and review and close change record
- Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
- Global Toolkit lead for the documentation creation like the Communication strategy, CM approach, Communication plan, change impact, change request, UAT & Go-live approach and Aftercare approach
Business Consultant
Capgemini Group Risk Management
1 2015 - 12.2018
- Trained in Paris as a Business Consultant for Business Risk Management for Capgemini Group
- Responsible for weekly pipeline calls with the all the Business units which involves interactions with the VPs and Directors from BU Risk Management teams
- Review the memos & presentation for the deals triggering any risk criteria, these are the presentations for the Capgemini Board to decide if the Business unit can sign the contracts or not
- Managing communication with the various stakeholders (Bid team, Internal audit, Group Delivery, SBU CEO) to the Group Risk Board process: preparing escalation to the Board in conjunction with Group Business Risk Team and local Risk Managers, communicating supporting material and ensure appropriate audit trail
- Weekly deal analysis from the automated reports (internal tools) to keep the risk trackers updated
- Creation & maintenance of the CMS based Business Risk Community for Capgemini Intranet
- Responsible for the quarterly & yearly reports prepared for the Audit committee & the CEO, CFO & similar Risk board members
PMO
BAA London
1 2014 - 12.2014
- Reduced project costs by conducting thorough analysis of financial data to identify areas of inefficiency and overspending especially for invoice process.
- Collaborated with leadership to define strategic goals and align ongoing projects accordingly
- Assist the Director in formulating, socializing, planning, and implementing a the Self Bag Drop solution at the Leading Airport
- Providing solutions to immediate issues and creating or enhancing the existing processes.
Project co-ordination Consultant
Capgemini Invent
12.2010 - 12.2013
- Assist project managers in the delivery of IT projects
- Major role in team transformation for setting a new structure in the team, hence streamlining the workflow and optimum utilization of the resources
- SharePoint designing for workspaces and trackers as per project requirements
- Internal & external research to check the quality of the project deliverables
- Lead for Nordics Knowledge Management handling 2 head counts for Norway, Sweden and Finland
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Associate Process Manager
eClerx LTD.
6 2006 - 12.2010
- Joined as Analyst in eClerx and got promoted as Associate process manager in a span of 3 years, because of excellent performance and initiatives
- Initiated and handled full day Company level induction for new hires at different locations
- Process critical documentation like Standard Operating Procedure, Business Process Document, Business Presentation Initiative decks and checklists for processes
- Change management and process update through training and documentation assuring the quality above 99.5%
- Designed SharePoint trackers as a part of pilot process for metrics of different regions
- Conducted training like email etiquette, client engagements, internal tool trainings and process trainings for enhancing the team skillset
- Transition Management - Assisting the transition managers for SOWs, knowledge transfer and documentation
- Process improvement suggestions by execution and training.
Education
PGDBA (in Human Resources) -
Welingkar Institute of Management
Bachelor of Commerce (Advance Accounting) - undefined
Maharaja Sayajirao University
Skills
Change Management
Communication Expert
Project Management
Risk Management
Transition Management
Business Process Modelling
Knowledge Management
Training and Development
Marketing and Branding Management
Certification
Prosci Certified - Change Practitioner, 07/2019, India
Extracurricular Activities
- Certified Zumba Instructor – Teach regular classes and performed in events all over India
- Active volunteer an NGO – Toybank as part of the Creative core team
- Certified Fashion Designer from SNDT
- Event Management
- Budget Travel Consultant
Timeline
Transformation Change Manager
Shell Petroleum
09.2021 - 07.2022
Project Change Manager IOPs Arabia – Unilever
Capgemini Invent
03.2020 - 09.2021
Change Manager
Capgemini Group IT
01.2019 - 02.2020
Project co-ordination Consultant
Capgemini Invent
12.2010 - 12.2013
Communication Lead & Change Manager
British Petroleum (BP)
1 2023 - Current
ASPAC Change Manager
Johnson & Johnson
9 2021 - 12.2022
Business Consultant
Capgemini Group Risk Management
1 2015 - 12.2018
PMO
BAA London
1 2014 - 12.2014
Associate Process Manager
eClerx LTD.
6 2006 - 12.2010
PGDBA (in Human Resources) -
Welingkar Institute of Management
Bachelor of Commerce (Advance Accounting) - undefined
Maharaja Sayajirao University