Aakash Desai

Currently working as Senior Associate Software Engineer specializing in Apigee Hybrid, cloud automation, and DevOps. Proficient in API management, Infrastructure as Code (IaC), and cloud monitoring across Azure and GCP. Adept at troubleshooting, optimizing deployments, and ensuring high availability of cloud environments.

• Managing Apigee Hybrid clusters to ensure seamless API management, high availability, and performance optimization.
• Configuring Key Value Maps (KVM) and Target Servers in Apigee for secure and efficient API integrations.
• Troubleshooting and debugging API proxies to identify and resolve performance bottlenecks and production issues.
• Deploying and maintaining Apigee instances to enable smooth API gateway operations and scalability.
• Implementing Azure DevOps pipelines for automated deployments, improving CI/CD efficiency and release management.
• Automating volume snapshot deletion and retention to optimize cloud storage costs and ensure data lifecycle management.
• Setting up monitoring using Log Analyzer in GCP to enhance system observability and proactive issue resolution.
• Configuring Azure monitoring for containers to track performance, detect anomalies, and improve application reliability.
• Streamlining deployment processes using Infrastructure as Code (IaC) with Terraform and ARM templates for scalability and consistency.
• Troubleshooting Azure Kubernetes Service (AKS) issues related to networking, pod failures, and cluster performance to maintain system stability.

Experienced Cloud Consultant with expertise in Azure Cloud and DevOps, specializing in designing, automating, and optimizing cloud solutions for enterprise clients. Proficient in utilizing Infrastructure as Code (IaC) with Terraform, ARM templates, and PowerShell scripting to deliver scalable, secure, and high-performance cloud environments. Adept at driving Azure Security Governance, implementing best practices, and delivering customer-centric solutions in collaboration with cross-functional teams.

• Designed and implemented cloud-based solutions using Azure services and Terraform for multiple enterprise clients.
• Automated infrastructure provisioning with IaC, leveraging Terraform, ARM templates, and PowerShell scripting.
• Developed scalable and reusable Terraform templates and Terragrunt modules to support infrastructure automation.
• Provisioned key Azure resources including Virtual Networks, Virtual Machines, Storage Accounts, and Security Groups.
• Created and enforced Azure Security Governance strategies, including custom Azure Policies, to ensure compliance and security.
• Led Landing Zone implementations, ensuring robust and scalable cloud environments for customers.
• Troubleshot complex Azure Services issues, collaborating with internal teams and customers to provide timely resolutions.
• Delivered automated DevOps solutions, integrating CI/CD pipelines for application deployment using Azure DevOps.
• Empowered customers with knowledge and tools to self-solve and improve understanding of Microsoft cloud products.
• Maintained proactive customer engagement, ensuring ongoing success and satisfaction across projects.

Experienced Cloud Engineer with a strong background in Cloud & DevOps, specializing in Azure, Hybrid Cloud, and Google Cloud Platform (GCP). Proficient in designing secure cloud solutions, implementing CI/CD pipelines, and managing infrastructure using Terraform, PowerShell, and ARM templates. Skilled in troubleshooting, securing applications, and managing Kubernetes clusters, Azure Security Operations, and cloud services, ensuring optimal performance and security. Effective in collaborating between clients, account teams, and implementation teams to achieve successful project delivery.

• Designed and implemented tag-based billing solutions using BigQuery.
• Configured and implemented compute, cloud functions, app engine, storage, and Kubernetes services.
• Implemented Kubernetes using Terraform and Deployment Manager for infrastructure management.
• Designed and implemented VPN solutions to ensure secure connectivity.
• Troubleshot issues related to compute, storage, and VPC in GCP environments.
• Implemented and configured Kubernetes clusters and services across cloud environments.
• Designed and implemented monitoring environments to ensure continuous cluster health.
• Managed clusters, nodes, and pods, ensuring performance and scalability.
• Troubleshot issues, reconfigured nodes, and resolved performance bottlenecks.
• Managed upgrades for clusters, nodes, and pods to maintain system integrity.
• Responsible for troubleshooting network issues and collecting logs for better issue resolution.
• Designed and deployed Azure/Hybrid Cloud solutions and Kubernetes environments using Terraform, PowerShell, and ARM templates.
• Built secure CI/CD pipelines for seamless application deployments using Azure DevOps and Kubernetes (AKS).
• Managed infrastructure provisioning, including compute, storage, app services, network, firewall rules, and containers.
• Implemented and managed Azure Update Management, Backup, and Automanage for automated cloud resource management.
• Designed and monitored applications using Azure Monitor and Log Analytics, ensuring performance and security.
• Configured role-based access and security policies for developers, administrators, and analysts based on privilege levels.
• Managed security operations within Azure Security Center, ensuring continuous monitoring and policy enforcement.
• Responsible for Azure AD Identity and Access Management, securing multiple customer environments and enforcing access control.
• Implemented and configured security alerts and governance policies, including Azure Security Center configurations.
• Provided L3 support for troubleshooting and resolving issues related to Disk Space, Memory, CPU, and Application performance (Linux & Windows).
• Acted as a technical liaison between clients, account teams, and implementation teams to ensure project alignment and success.
• Utilized ServiceNow for issue resolution, handling Azure/GCP related troubleshooting and customer tickets.
• Managed cloud service onboarding processes, ensuring seamless transitions to the cloud environment.
• Configured and implemented cloud solutions such as compute, cloud functions, app engine, and storage within GCP.
• Managed Exchange Online environments, including creating, modifying, and recovering shared mailboxes and emails.
• Utilized PowerShell to automate administrative tasks, such as message tracking and mail flow modifications.
• Administered mail flow, routing, and troubleshooting within Exchange (2013/2016) and O365, addressing inbound/outbound issues.
• Engaged in system changes and troubleshooting alongside other administrators for an optimal Exchange setup.