Aamir Ansari
Operation / Service Coordinator
Mumbai
Summary
Driven by a proven track record in enhancing customer satisfaction and streamlining operations, I leveraged my expertise in logistics coordination and strong relationship-building skills at Pioneer Refrigeration & Airconditioning Works. Achieved significant improvements in process implementation and business development, demonstrating exceptional multitasking abilities and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Operations Coordinator / Service Coordinator
Pioneer Refrigeration & Airconditioning Works
11.2020 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions and other documentation.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Preparing necessary permissions and pass of technician to work in Port on different RIGS and Vessels.
- Responsible in bringing new business.
- Negotiating with Clients and Vendors
- Preparing Quotation.
- Taking care of production and delivering the product in timely manner.
- Preparing Ewaybill, Delivery Challan, Preparing Invoices.
- Following yp for payments with Clients
- Coordinating with clients for all kind of support and services.
- Responsible for complying to all the SOP's regarding Government permissions and required licenses.
- Bidding on GEM portal.
Admin / Associtae
Learning Time
11.2018 - 04.2020
- Day to Day Admin Work
- Sending Daily Reports to the HO
- Meeting Clients to close the deals.
- Taking CAre of After Sales Procedure.
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
Owner
Adore Footwear
12.2012 - 10.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Admin Manager
Iqra International School
09.2011 - 10.2012
- Multiple Job responsibilities handling parents and child interview for admissions.
- Handling the entire process for opening new branches from searching the premises till starting up the school and handing it over to the admins.
- Appointing Admins and lining up interviews for teachers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Admin Executive
Islamic International School & Junior College
05.2009 - 08.2011
- Multiple responsibilities such as taking care of Day to Day Admin Work.
- Infrastructure Management.
- Vendor Management.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Senior Executive
Aditya Birla Minacs
03.2005 - 04.2009
- Project (Callwave),
- Handling Incoming Technical Calls.
- Project (Hireright)
- Doing research and verifying the details provided by new employees such as their work history and credentials and was also involved in the process training.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
Education
Bachelor of Commerce -
Annamalai University (Distance Education)
Mumbai 04.2001 -
HSC -
Mumbai University
Mumbai 04.2001 -
SSC -
St Joseph's High School
Mumbai 04.2001 -
Skills
Project Scheduling
Scheduling Management
Payroll Administration
Training Management
Supply Ordering
Process Implementation
Customer Invoicing
Logistics Coordination
Customer Relations
Staff Supervision
Scheduling Coordination
Customer Relationship Management
Customer relationship development
Management
Logistics Oversight
Production
Multitasking Abilities
Business Development
Contract Administration
Inventory Control
Timeline
Operations Coordinator / Service Coordinator
Pioneer Refrigeration & Airconditioning Works
11.2020 - Current
Admin / Associtae
Learning Time
11.2018 - 04.2020
Owner
Adore Footwear
12.2012 - 10.2018
Admin Manager
Iqra International School
09.2011 - 10.2012
Admin Executive
Islamic International School & Junior College
05.2009 - 08.2011
Senior Executive
Aditya Birla Minacs
03.2005 - 04.2009
Bachelor of Commerce -
Annamalai University (Distance Education)
04.2001 -
HSC -
Mumbai University
04.2001 -
SSC -
St Joseph's High School
04.2001 -
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