Aarif Shaikh

Project Leader | ASBS & Company Key Projects and Responsibilities by Year:

Duration: 2020 – 2024 (5 Years) and still working

Summary:
Experienced Project Leader with 5 years of expertise in managing diverse operational and compliance-related projects, particularly within the banking and financial services domain. Proven ability to lead teams, drive efficiency, and ensure quality and regulatory compliance in project execution.

• 2020 – Mail Drafting (Complaint Handling):
  Managed customer complaints through professional and effective email communication. Ensured timely and satisfactory resolution to enhance customer experience.
• 2021 – Mail Service Recovery:
  Oversaw service recovery processes related to customer complaints. Worked closely with internal teams to identify root causes and implement corrective actions.
• 2022 – Complaint Resolution & KYC Operations:
  Worked on projects involving:
  Handling of complex customer complaints
  KYC classification and documentation
  Dedupe processes to eliminate duplicate records
  Legal entity verification and standardization
• 2023 – Address Classification Project:
  Led a dedicated team to classify and validate customer address data. Improved accuracy in customer profiling and minimized regulatory risks.
• 2024 & 2025– Multi-Project Leadership:
  System & Process Enhancements:
  Migration from Trace to Trackwiz
  Segmentation of NTB (New-to-Bank) and ETB (Existing-to-Bank) customers
  Reject clearance handling and process streamlining
  Due Diligence Activities:
  Conducted due diligence for Northern Arc and Avenses, ensuring compliance and risk mitigation
  Audit & Compliance Activities:
• Performed PSL (Priority Sector Lending) activities
• Participated in the Identification Audit for ICICI Bank