Aarti Patni

Conducted testing of Emails and Salesforce notes added by colleagues against listed checkpoints to verify accuracy and correctness of information.

• Ensured no outdated/misleading information and personal information of client is requested or sent via email.
• Verified regulatory conformity during new client onboarding in Singapore and Australia market.
• Confirmed compliance-approved client documents and accurate application details was filled on ONE.force system.
• Developed Action and Remediation plans for colleagues errors, enforced SLA compliance for timely resolution by Business team and ensured timely closure of failed cases upon successful remediation.
• Developed and implemented automated Randomizer tool for selecting Random samples for testing leading to significant time saving.

• Performed regulatory compliance checks for telecom leader, ensuring adherence to KYC, AML and terrorism financing regulations. Verified customer database for compliance during onboarding, listed evidence for effectiveness assessment, and rated controls accordingly.
• Reviewed internal systems and organized training plans to address areas in need of improvement in existing Risk and Control universe and listed evidences for control accuracy, assessed effectiveness using maturity criteria and rated controls accordingly.
• Overhauled telecom operator policies, processes, and procedures across African, European & Asian regions with focus on Enterprise, IT, HR, and Finance areas. Aligned process framework with customer journey and established key controls, SLAs, and performance indicators for risk assessment.
• Gained insight into process workflows spanning of Accounting, Billing, Fixed Assets, Accounts Receivable, Collections, and Presales process. Implemented change management across all areas and reviewed Risk and Control Matrices to ensure comprehensive control coverage.
• Performed data analytics for tariff reconciliation, reviewed order entries, and executed pre-billing validations and generated reports detailing findings and recommendations.

• Evaluated applicant financial credibility, credit score, and financial statements to mitigate default risk. Led team in managing credit risk for loans, collaborating with industry experts and valuation teams for property evaluation.
• Secured major real estate client deals for financing needs and expanded loan book through referral networks, cross-selling, and researching new clientele.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand.