AAVEZ SHAIKH
Versova, Andheri, Mumbai
Summary
Inside Sales manager driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Overview
7
7
years of professional experience
Work History
Inside Sales Manager
Excelr Solutions
Mumbai
12.2022 - Current
- Maintained accurate records of all customer interactions using CRM software.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Contributed ideas for improving internal processes related to sales operations.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
Inside Sales Specialist
Skill-Lync Education
Mumbai
11.2021 - Current
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Developed and deepened customer relationships to drive revenue growth.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Emphasized product features based on analysis of customers' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Inside Sales Specialist
Upgrad
Mumbai
07.2021 - 11.2021
- Developed and deepened customer relationships to drive revenue growth.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Answered customers' questions regarding products, prices and availability.
Sales and Customer Relationship Executive
Concentrix
08.2019 - 05.2021
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Office Administrative Assistant
Farooq Auto Dealing Services
05.2017 - 06.2019
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Commerce - Commerce
University of Mumbai
04.2017
Skills
- Account Acquisition
- Opportunity Identification
- Customer Service
- Persuasive negotiator
- Pipeline Development
- Relationship Building
Timeline
Inside Sales Manager
Excelr Solutions
12.2022 - Current
Inside Sales Specialist
Skill-Lync Education
11.2021 - Current
Inside Sales Specialist
Upgrad
07.2021 - 11.2021
Sales and Customer Relationship Executive
Concentrix
08.2019 - 05.2021
Office Administrative Assistant
Farooq Auto Dealing Services
05.2017 - 06.2019
Bachelor of Commerce - Commerce
University of Mumbai
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