Aayush M

• Implemented new processes which improved renewal forecasting accuracy & improved AOV, ACV of accounts.
• Advance level in salesforce CPQ software navigation/creating new opp/Managing data accuracy.
• Recognized for consistently reaching over 95%+ renewal rate.
• Supported all of South East asia accounts.
• Consult with partners and customers to resolve any questions or challenges while leveraging Account Managers as needed.
• Train new employees on how to navigate the system and work more efficiently.
• Lead ongoing training seminars for renewal specialist and account managers, covering best practices.
• Configure and provide accurate quotes to channel partners 120 days in advance of contract renewal date.
• Track status for renewal commitments and proactively follow up with customers as required.
• Assist with collections.
• Always up to date with forecast and notes on Salesforce.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Evaluated report data to proactively adjust and enhance operations.

Working Client ( Google India pvt ltd )

● Responsible for managing relationships with 300 clients.

● Successfully managed all South America accounts.
● Support the on-boarding of new clients and renewal of existing clients.
● Partnering with senior team members to identify the client's key initiatives, providing solutions to ensure your client base receives value.
● Interpret and deliver customized research.
● Partner with senior team members to conduct quarterly review calls and plan for success.
● Ensure client satisfaction, retention, operational efficiency and quality.