Abdulmajid Bendu
Mumbai
Summary
At Tata Consultancy Services, I spearheaded IT production support, enhancing efficiency through automation and rigorous troubleshooting. My adeptness in IT Service Management and problem-solving reduced downtime significantly. I excelled in streamlining processes and implementing disaster recovery strategies, ensuring robust incident response and customer satisfaction.
Overview
6
6
years of professional experience
Work History
IT Production Support
Tata Consultancy Services(TCS)
09.2018 - Current
- Enhanced production efficiency by performing routine equipment maintenance and troubleshooting.
- Contributed to cost reduction efforts by identifying opportunities for waste minimization during daily operations.
- Reduced machine downtime with proactive identification and resolution of technical issues.
- Streamlined workflow by effectively managing inventory, source and work distribution.
- Managed customer issues and trying to addressed resolution asap.
- Automating possible processes.
- Monitoring the batches and fixing the code as soon as possible in case of any failure.
- Continuously monitoring frontend and backend to reduce failure.
- Taking care of server license upgrade with database port and service i'd password change to make the applications more efficient.
- Working on changes raised to resolve the issue pursuing for which the change is been raised.
- Taking care of all listeners to avoid application failure.
- Maintained detailed records of all activities related to production support tasks, ensuring accurate reporting for management review.
- Ensured timely completion of orders through efficient scheduling, coordination, and execution of tasks on the production floor.
- Performed comprehensive quality checks on finished products to ensure conformance with customer requirements and industry standards.
- Supported engineering teams in implementing corrective actions based on findings from failure analysis investigations.
- Investigated processing errors and malfunctions, resolving issues with code correction.
- Reviewed production schedules and streamlined processes.
Education
Bachelor of Science - Information Technology
Dr. A.R Undre English High School(ICSE Board).
Borli Panchatan, Shriwardhan, Raigad, Maharashtra.05.2018
Skills
IT Service Management
Incident Response
Disaster Recovery
ITIL
Data Analysis
Technical Troubleshooting
Application Upgradation
Problem Solving
Customer services
Automation
Linux/Unix
Oracle/SQL
Informatica/BI/BO/QlikView/Service Now
Reading/Learning/Cooking
Have completed Shakespeare 2 well known books Julius Caesar and As you like it.
I always in eager to learn new things in IT.
Can cook many dishes as i love to eat new dishes.
Languages
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
IT Production Support
Tata Consultancy Services(TCS)
09.2018 - Current
Bachelor of Science - Information Technology
Dr. A.R Undre English High School(ICSE Board).
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