ABHIJEET KADAM
Technicle support
Pune
Summary
Dynamic Technical Support Engineer with a proven track record at INDIRA GROUP, excelling in remote support and problem-solving. Expert in technical troubleshooting and mentoring, I effectively resolved complex issues while enhancing team capabilities. Committed to delivering exceptional service and implementing preventive measures to improve system reliability.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
INDIRA GROUP
11.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
Education
Bachelor of Computer Applications -
PES.MODERN COLLEGE OF COMMERCE AND COMPUTER APPLICATION
Pune, India 04.2001 -
Skills
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Remote support
Hardware upgrades
Analytical thinking
Debugging
Software installation
Issue research
Network administration
Timeline
Technical Support Engineer
INDIRA GROUP
11.2022 - Current
Bachelor of Computer Applications -
PES.MODERN COLLEGE OF COMMERCE AND COMPUTER APPLICATION
04.2001 -