Abhirup Anand
Pune
Summary
Dynamic Branch Manager with a proven track record at Profcyma Career Solutions LLP and other prominent organizations, excelling in team-building and operational efficiency. Leveraged strong communication skills to enhance staff performance, achieving significant sales growth and customer retention. Expert in business development, operations management, fostering a collaborative environment that drives success and maximizes productivity.
Overview
7
7
years of professional experience
Work History
Branch Manager
Profcyma Career Solutions LLP
03.2025 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Oversaw recruitment, training, and development of staff to enhance branch productivity.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Built successful business culture focused on performance optimisation and goal attainment.
- Evaluated departmental performance and developed improvements to key operations.
- Reported successes, failures and new plans to governing body to guide decision-making.
Assistant Manager
Profcyma Career Solutions LLP
05.2024 - 02.2025
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain business standards.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Analyzed sales data to identify trends, making recommendations for data adjustments.
- Streamlined operational processes, resulting in a 50% increase in efficiency.
Business Development Manager
ScoutUni Education Pvt. Ltd.
04.2023 - 04.2024
- Developed business plans to establish revenue and growth.
- Created short-term and long-term goals for business team to achieve objectives.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Evaluated team performance to identify areas requiring improvement.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Executed successful marketing events, open houses and display shows for products.
- Set budget and monitored expenses to run profitable department.
Team Leader
ThinkQue Marketing Pvt. Ltd.
09.2020 - 03.2023
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Assisted with team recruitment, interviewing and onboarding.
- Analysed data to identify trends, making informed decisions to optimise team output.
- Collaborated with team members to achieve target results.
- Trained and mentored employees to maximise team performance.
Team Leader, Sales Operations
Yangpoo Marketing Pvt. Ltd.
08.2019 - 08.2020
- Implemented sales training programmes, improving team performance and sales techniques.
- Prepared detailed sales reports, highlighting achievements and outlining future sales strategies.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Trained and mentored employees to maximise team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Business Development Executive
Yangpoo Marketing Pvt. Ltd.
07.2018 - 07.2019
- Generated new business opportunities through targeted cold calling and networking.
- Designed and implemented successful outreach strategies to generate new business, including cold calling, emailing and visiting.
- Conducted regular one-to-one and group counselling sessions to address individual student needs.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
MBA - Marketing Management
Doon Business School
Dehradun, India05-2018
Bachelor of Commerce - Commerce
University of Calcutta
Kolkata, India06-2015
Skills
- Strong team-builder
- Team player
- Excellent time management skills
- Verbal/written communication
- Branch operations management
- Excellent work ethic
- Staff recruitment
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Hobbies
Swimming
Table Tennis
Long Drive
Timeline
Branch Manager
Profcyma Career Solutions LLP
03.2025 - Current
Assistant Manager
Profcyma Career Solutions LLP
05.2024 - 02.2025
Business Development Manager
ScoutUni Education Pvt. Ltd.
04.2023 - 04.2024
Team Leader
ThinkQue Marketing Pvt. Ltd.
09.2020 - 03.2023
Team Leader, Sales Operations
Yangpoo Marketing Pvt. Ltd.
08.2019 - 08.2020
Business Development Executive
Yangpoo Marketing Pvt. Ltd.
07.2018 - 07.2019
MBA - Marketing Management
Doon Business School
Bachelor of Commerce - Commerce
University of Calcutta
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