Abhishek Iyer

• Strategized & Established a ground up Transition CoE and Program Management team in India Acceleration centers to cater to all Managed Services Platform requirements.
• Participated in Sales Pursuits worth ~250+MN and led Transition Execution for deals worth close to ~150 MN in 2023-24 across technology areas (Infra,Cloud,SAP, Oracle, Salesforce, Custom Apps and Workday)
• Led the development and standardization of Transition Assets across Technology and Business Functions for Managed Services Platform.
• Key Facilitator and Content creator for Managed Services Platform Foundation Training for New Joiners.
• Recognized as a top performer and rewarded with personalized leadership coaching and nominated for external leadership training at ISB.

• Led a team of 40+ Business and Data Analysts, 120+ Quality Assurance Analysts for the Amazon's Customer Experience Team.
• Managed cross-functional teams to deliver high-quality deliverables within scope and budget constraints.
• Led the build and standardization of Reporting and BI framework on AWS for the India CX team supporting global internal customers.
• Led global process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets in the retail ecommerce space.

Part of ICI- Mobilization Team which catered to Global Transitions across regions for Infrastructure & Cloud (Data Center, Cloud, Network, Security and Service Desk)

• Led Planning, Execution and Service Rehearsals for various large, medium and small Client Engagements with varied complexities. (Largest Insurance client, Marquee clients in Electronics, Products and Services portfolios)
• Participated in multiple RFP's, Client Orals and Due Diligence for Sales Pursuits for multiple prospective clients across various industry segments and geographies.
• Was instrumental in AO-IO mobilization integration and led the Knowledge Transition workstream from ICI standpoint.
• Won ACE, Leadership DNA and Encore Awards for significant contributions towards clients and practice development.

• RFP & Contract Management
• Transition & Change Management
• Business Case and Outsourcing Strategy

• RFP & Contract Management
• Outsourcing Strategy for CX Process and Technology
• Transition and Project Management
• Risk Management and Business Continuity Planning
• Vendor Management - Financial and Contract Management
• Business Planning and Analysis
• Process Enablement & Change Management

• Retail Forex Marketing and Sales Management
• Drive centrally launched marketing activities for retail branches to enable sales targets
• Mange Sales Portfolio for 4-6 Retail Branches