Abhishek Korgaonkar

• Developed and managed relationships with over 20+ Banking Institutions, ensuring consistent engagement and retention in a highly competitive fintech ecosystem.
• Acted as a strategic advisor to clients, helping them leverage digital payment solutions like bill payments, autopay, biller onboarding etc to streamline operations and boost revenue.
• Collaborated with product and tech teams to drive client-specific customizations and resolving issues.
• Spearheaded onboarding and training initiatives
• Identified upselling and cross-selling opportunities, contributing to a 15–20% increase in quarterly recurring transaction volume.
• Monitored account health, proactively mitigating churn risks through regular check-ins, usage analysis, and feedback loops.
• Played a key role in launching new products by gathering client insights, conducting pilot rollouts, and driving adoption across target segments.

• Introduced and managed digital payment services including mobile app payments and internet banking.
• Reimagined and redesigned the UI/UX for the SSFB website, mobile app, and internet banking (retail and corporate).
• Rolled out WhatsApp banking for enhanced customer engagement.
• Led DCMS switch processor migration and debit card re-carding.
• Launched Rupay-enabled NCMC International Debit Card and Visa-enabled debit cards.

Key Responsibilities:

• Managed payment gateway transactions across all Master Merchants (aggregators) and Direct Merchant tie-ups.
• Enabled onboarding of sub-merchants on the payment gateway platform.
• Conducted in-depth analysis of the payment gateway platform to identify technical issues, process gaps, and enhancement opportunities; coordinated with internal teams to drive resolutions.
• Engaged with regulators to ensure timely implementation of directives within stipulated deadlines.
• Collaborated with internal and external stakeholders to identify potential business opportunities and drove successful execution.

Key Projects Handled:

• Owned the E-NACH and E-Mandate modules on Net Banking, including API development, issue resolution, and coordination with NPCI for implementation.
• Implemented regulatory directives issued by RBI across ICICI Bank’s Net Banking applications.
• Onboarded brokers as Direct Merchants on ICICI Bank’s payment gateway platform.

Key Responsibilities:

• Managed and increased customer footfall in the Bill Payment section, improving its conversion into transactions.
• Introduced new Bill Payment options—from initial discussions with Business Partners to the full launch on digital channels.
• Designed and implemented campaign plans and promotional offers to drive Bill Payment adoption and monitored performance.
• Conducted in-depth analysis of digital channels to identify technical issues, process gaps, and areas for enhancement; coordinated with relevant teams for resolution and implementation.
• Performed technical assessments of new or changing processes to identify potential issues and facilitated the development of robust, error-free solutions.