Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Abhishek Nair

Abhishek Nair

Client Services Analyst
Mumbai

Summary

Professional with strong foundation in customer relations and data analysis. Adept at resolving complex issues, optimizing processes, and enhancing client satisfaction through effective communication and problem-solving. Strong emphasis on collaboration, adaptability, and achieving impactful results. Skilled in CRM systems, data interpretation, and report generation. Reliable team player known for flexibility and consistent performance in fast-paced environments.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Client Services Analyst

JP Morgan Chase & Company
01.2025 - Current
  • Resolve queries for internal employees and assist them promptly with their expense submissions, Auditing, and corporate card-related queries.
  • Managed multiple deadlines simultaneously while maintaining attention to detail in all tasks performed.
  • Forecast volume drivers for the team and effectively collaborate with operations to ensure key pain points are resolved.
  • Assisted in the development of training materials to enhance new hire onboarding and ongoing staff education.
  • Audit tickets resolved by team members and provide constructive feedback, working with them to ensure the C-SAT goals for the team are achieved.
  • Review system access for team members and proactively renew or raise new requests as needed.
  • Handle first- and second-level escalations to ensure employees are heard and receive accurate resolutions.
  • Support transformative initiatives by taking an active part in the firm's business resources groups.
  • Provided support during annual audits, ensuring all necessary documentation was readily available and accurately maintained.

Client Services Specialist

JP Morgan Chase & Company
07.2022 - 01.2025
  • Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Provided knowledgeable service and support for all customer needs.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered exceptional client service through timely responses and personalized follow-up communications.
  • Streamlined internal processes for improved efficiency and timely service delivery to clients.
  • Utilized active listening skills to identify client needs and provide appropriate solutions.
  • Followed up with clients about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Collections Specialist II - Client Ops Specialist

JP Morgan Chase & Company
06.2019 - 07.2022
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Trained new team members on scripts, company services, and collection strategies.

Client Services Specialist

Sterling
12.2015 - 05.2019
  • Helped large volume of clients every day with positive attitude and focus on customer satisfaction.
  • Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
  • Coordinated project timelines and resources, ensuring successful completion within budget constraints while exceeding client expectations.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
  • Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
  • Delivered exceptional client service through timely responses and personalized follow-up communications.
  • Trained new team members on best practices in client services, elevating overall team performance.

Education

Bachelors in Management Studies - Marketing

University of Mumbai
Mumbai, India
04.2001 -

Skills

  • Strong analytical skills
  • Service mindset
  • Problem-solving skills
  • Client & Stakeholder management
  • Continuous improvement
  • Staff education and training
  • Service standard compliance
  • Teamwork and collaboration
  • Customer service excellence
  • Excellent communication

Accomplishments

  • Winner of Champions of Chase 2021 for making a real difference.
  • Award for best team member for Client Service Excellence for HR Function - First quarter 2025.
  • Multiple accolades for handling volume and delivering exceptional service

Timeline

Client Services Analyst

JP Morgan Chase & Company
01.2025 - Current

Client Services Specialist

JP Morgan Chase & Company
07.2022 - 01.2025

Collections Specialist II - Client Ops Specialist

JP Morgan Chase & Company
06.2019 - 07.2022

Client Services Specialist

Sterling
12.2015 - 05.2019

Bachelors in Management Studies - Marketing

University of Mumbai
04.2001 -

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Abhishek NairClient Services Analyst