Abhishek Pandey
Mumbai
Summary
Dynamic Account Manager with 11 plus years of experience offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Always aim to accomplish prominence through new challenges in a progressive organization that offers opportunities to utilize skills and dedication to perform quality work.
Overview
11
11
years of professional experience
Work History
Key Account Director-BFSI Vertical
Reliance Jio Infocomm Ltd
12.2022 - Current
- Established comprehensive understanding of client objectives, driving alignment across all aspects of account management activities.
- Increased sales revenue by building and maintaining strong relationships with key accounts.
- Led cross-functional teams to develop customized solutions tailored to meet unique needs of each key account.
- Improved client retention rates by proactively addressing concerns and implementing timely solutions.
- Actively overseeing key accounts, including esteemed clients such as ICICI Group (ICICI Bank, ICICI Securities, ICICI Prudential) substantial revenue portfolio of 550 Mn
- Accomplishing a remarkable 34% surge in revenue within critical accounts of ICICI Group, JP Morgan,L&T Finance.
- Devising and executing comprehensive business strategies to consistently attain monthly and quarterly net revenue targets
- Spearheading expansion of core connectivity & digital services in designated territory
- Regularly engaging in strategic consultations with Digital CX, IoT & cloud teams to pinpoint target accounts and craft effective acquisition plans
- Cultivating and sustaining robust CXO relationships, fostering recurrent interactions between account and leadership teams
- Collaborating seamlessly with project delivery, service & collection functions to uphold a distinguished account health index, ensuring delivery of impeccable service solutions
- Mentored junior team members, fostering professional development and contributing to overall team success.
- Conducted regular business reviews with clients, identifying areas for improvement and potential growth opportunities.
- Facilitated productive communication between internal departments, streamlining processes for enhanced efficiency in serving key accounts.
- Negotiated contracts and pricing agreements, resulting in mutually beneficial partnerships.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Given project to drive critical BFSI patch of Government Business due to high attrition in patch.
- Managing account SBI Group,BOB resolving teething issues and addressing customer pain points.
- Recently recognized as future leader for position of Customer Success Group to lead team.
Key Account Manager-Govt. Business
Bharti Airtel Limited
06.2021 - 12.2022
- Spearheaded growth of large enterprise accounts, yielding aannual revenue of INR 500 Mn
- Presented comprehensive portfolio encompassing core connectivity, cloud, IoT, and NIPS to account's CXO and leadership team
- Ensured consistent revenue augmentation & exceeded AOP targets in assigned accounts like National Payments Corporation of India,Indian Oil Corporation,NABARD,New India Assurance.
- Implemented highly effective churn control strategies to safeguard revenue streams
- Oversaw complete lifecycle from sales & delivery to collection and service support.
- Established and nurtured robust relationships between account and Airtel senior leadership team.
- Awarded for cracking highest value NIPS deal of 150 Mn in quarter for company.
Major Account Manager-Enterprise Sales
Canon India Pvt. Ltd.
01.2020 - 06.2021
- Implemented effective account management strategies that consistently demonstrated results in increased revenue generation and client satisfaction.
- Closed complex sales with transaction value of 150 Mn with New Business Account eg. BNP Paribas Group.
- Developed strong relationships with key industry influencers, leveraging these connections to create new business opportunities for company.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Delivered presentations to C-suite executives, effectively communicating value proposition of our products and services.
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Increased account retention by building strong relationships with key decision-makers and understanding client needs.
- Managed set of accounts and there business need related to Office image solutions and Document management solutions.
- Utilized existing skills and relationships to give consultation on document management solutions via existing cloud and on premise solution of company.
- Designed cloud based solutions related to document management and Surveillance portfolio which is very niche and new entrant in India by Canon.
Strategic Account Manager Enterprise Sales
Canon India Pvt Ltd
01.2018 - 12.2019
- Served as primary point of contact for all account-related matters, building trust with key decision makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention. Accounts like RBL Bank,Mahindra and Mahindra,Nayara Energy.
- Penetrated new account and generated business worth 120 Mn from accounts like Nayara Energy.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Collaborated cross-functionally to address client needs promptly and efficiently.
Account Manager-Enterprise Sales
Canon India Pvt Ltd
09.2014 - 12.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed diverse portfolio of accounts of key 120 accounts in assigned territory, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Business Development Executive
Ashtech Infotech Pvt Ltd
06.2013 - 09.2014
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- First person from batch of newly recruited sales personals to generate new business for company by penetrating new account in FY 2013-14.
- Territory planning and generating business via networking,cold calls and leveraging existing data base of company.
- Managed to do physical Cold Calls in territory minimum 25 to 50 accounts per day for lead generation.
- Partnering with multiple OEM's, Distributors, Sub distributors depending on case and lead generated from territory.
Education
MBA - Marketing
Institute of Technology And Management
Navimumbai06.2013
B.E - Electronics And Communication
Priyadarshini Institute of Engineering& Technology
Nagpur05.2010
Skills
- Technical understanding
- Relationship Management
- Upselling strategies
- Financial Acumen
- Strategic Account Management
- CXO Engagement
- Revenue Management
- Competition Analysis
- Large Account Management
- ICT Solution Sales
- Business Planning
- Revenue/ Profitability Management
Accomplishments
- Top performer KAM in Reliance Jio basis performance for FY 23-24 in Strategic and Large Group division among top 10.
- In BFSI vertical of Reliance Jio among Top 3 KAM's for FY 23-24.
- Appreciated by Leadership to Turnaround and Scale the Business account from revenue of 100 Mn to 500 Mn within 12 months by driving Key Projects for quick revenue creation.
- Consistent Performer managed to learn and deliver in new Industry ie. Telecom when switched from Canon to Airtel .
- I was among the Top KAM in Airtel Govt. Vertical to complete the organization target within 7 months from the date of Joining the organization.
- Won Awards consecutively by senior management at awarded for best performance at Canon Head office Japan for 2018 and 2019.
Timeline
Key Account Director-BFSI Vertical
Reliance Jio Infocomm Ltd
12.2022 - Current
Key Account Manager-Govt. Business
Bharti Airtel Limited
06.2021 - 12.2022
Major Account Manager-Enterprise Sales
Canon India Pvt. Ltd.
01.2020 - 06.2021
Strategic Account Manager Enterprise Sales
Canon India Pvt Ltd
01.2018 - 12.2019
Account Manager-Enterprise Sales
Canon India Pvt Ltd
09.2014 - 12.2017
Business Development Executive
Ashtech Infotech Pvt Ltd
06.2013 - 09.2014
MBA - Marketing
Institute of Technology And Management
B.E - Electronics And Communication
Priyadarshini Institute of Engineering& Technology
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