Pratik Shetty
Mumbai
Summary
Secure a responsible career opportunity to fully utilize my training and skills while making a significant contribution to the success of the company.
Overview
17
17
years of professional experience
Work History
Head of Operations
Forestville Villa
Thane
12.2023 - Current
- Developed preventive maintenance procedures for all machines used in production.
- Managed the maintenance staff and their daily activities.
- Monitored the performance of all equipment to ensure proper functioning.
- Drafted budgets for maintenance operations and monitored expenditures.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Maintained records of repairs, service requests, costs.
Head of Operations
Mount Villa
Thane
01.2021 - Current
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Developed, implemented, and enforced operational policies and procedures.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Identified potential risks associated with operations activities and developed mitigation strategies.
Head of Operations
Cabana Lawns & Events
Thane
01.2020 - Current
- Managed budgets for operations departments and ensured cost-effectiveness.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Implemented successful business strategies to increase revenue and target new markets.
- Recruited, hired, trained, coached, evaluated, and terminated personnel as necessary.
Head of Operations
Riverdale Villa
Karjat
06.2016 - Current
- Building a database of 5,000 plus happy customers with a 72% customer retention ratio.
- Effectively build and maintain our client database, with heavy emphasis on client retention and customer service.
- Hired, trained, and currently managing a team of 28 employees, achieved an 82% employee retention rate.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Head of Service
Motosaki Kawasaki
Thane
01.2020 - 10.2022
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Ensured compliance with industry standards and regulations, mitigating potential risks faced by the organization.
- Oversaw the recruitment of top talent, resulting in a highly skilled workforce capable of meeting department objectives.
- Spearheaded process improvements that led to increased productivity without sacrificing service quality or customer satisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Head of Operations
Hotel Maxwell cum Holiday Resort
Mumbai
05.2016 - 03.2020
- Collaborated with senior management on strategic planning initiatives.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
Manager of Operations
Beltek Engineers
Mumbai
01.2009 - 01.2017
- Shop Floor Experience, handling 25 skilled and unskilled workers.
- Fabrication, Supply, and Installation Projects
- Government Tenders and Contracts
- Powder Coating Plant..
- Online Tendering.
- Job Estimation.
- Oversaw complex negotiations with suppliers/vendors for favourable contract terms, which led to cost savings.
Manager of Operations
Global Solar Integrators
Mumbai
01.2014 - 01.2016
- Supplying and commissioning of off-grid solar power system.
- Supply and commissioning of solar street lights with batteries for resorts and private properties.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Represented organization at industry conferences and events.
- Oversaw divisional marketing, advertising, and new product development.
- Spearheaded successful client engagements, resulting in repeat business and positive referrals from satisfied clients.
Service Engineer
Shreeji Ford Dealer
Thane
02.2008 - 01.2009
- Expedited repair times through accurate diagnosis of complex malfunctions, utilizing specialized diagnostic tools.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
Education
Secondary School Certificate -
Smt. Sulochanadevi Singhania School (ICSE Board)
Thane, India05.2004
Diploma In Mechanical Engineering -
Fr. Agnel College of Engineering
Vashi, IndiaSkills
- Operational Excellence
- Workforce Planning
- Business Analysis
- Logistics Management
- Organizational Development
- Safety Management
- Customer Service Management
- Administrative Management
Timeline
Head of Operations
Forestville Villa
12.2023 - Current
Head of Operations
Mount Villa
01.2021 - Current
Head of Service
Motosaki Kawasaki
01.2020 - 10.2022
Head of Operations
Cabana Lawns & Events
01.2020 - Current
Head of Operations
Riverdale Villa
06.2016 - Current
Head of Operations
Hotel Maxwell cum Holiday Resort
05.2016 - 03.2020
Manager of Operations
Global Solar Integrators
01.2014 - 01.2016
Manager of Operations
Beltek Engineers
01.2009 - 01.2017
Service Engineer
Shreeji Ford Dealer
02.2008 - 01.2009
Secondary School Certificate -
Smt. Sulochanadevi Singhania School (ICSE Board)
Diploma In Mechanical Engineering -
Fr. Agnel College of Engineering