ABHISHEK SINGH
Mumbai
Summary
Experienced Team Member with over 14 years of experience in Central Authorization Unit and Retail Branch Operations bringing outstanding performance working with others to meet common goals, Forward thinking Risk Analysis and process improvement. Eager to bring knowledge to support business and customer needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Member -Central Authorization Unit
Kotak Mahindra Bank Ltd.
09.2021 - Current
- Review of transactions processed by branch
- Monitoring and Reviewing Risk and Trigger based transactions
- Authorization of Transactions beyond certain limits input by Branch
- Technical Review of Documents – Underlying Transactions
- Highlight discrepancies if any – Liaise for Rectification / Correction / Additional Documents
- Check for process and Raising New / Modification in process to RL-Process Team
- Team Management and ensuring TAT for Review and Transactions.
Branch Operations Head
Axis Bank Ltd.
12.2016 - 09.2021
- Leading and managing team of retail banking operation in day to day activities Working as Retail Banker, Managing large Customer base and Rendering best of services
- Handling Banking Functions such as Marketing Banks retail liabilities including Demand Deposits, Savings Accounts etc
- Supervision of Marketing Executives
- Ensuring Compliance of various Statutory Requirements as per Audit Guidelines, Regulations lay down by various acts Governing Banking Operations
- Responsible for day to day operations within the branch including Transfers and Clearing KYC, Procedural Audit compliance of the Branch
- Handling Office Accounts Transactions, Lockers and Direct Taxes
- Enhancing Relationship Value
- Customer dealing including asset desk related queries & NRI Desk related queries
- Handling remittances such as Transfer Entries, RTGS and NEFT
- Handling Credit such as OD, Staff Loan Accounts
- Got Audit “A” Rating twice.
Customer Service Officer
Axis Bank Ltd.
04.2013 - 12.2016
- Revenue Generation: Acquire, retain, deepen portfolio to maximize sales performance to achieve revenue targets through liability products (Current /Savings /Term deposits), wealth management products and asset related products (secured, unsecured), Grow AUM and Sales revenue on a month on month basis, Support Branch Managers in developing and implementing action plans to achieve business objectives, Increase product per customer on a regular basis within current customer base, Organize and participate in all promotion activities organized at the branch Overseeing entire gamut of banking operation from inward/outward clearing transactions to funds management by electronic payment system ECS, EFT and RTGS
- Ensuring KYC checks for accounts and adhering to AML guidelines
- Customer Servicing: Handling customer queries and complaints
- Ensuring resolution to customers within TAT & bring in new relationships through referrals/ active solicitation.
Teller
Axis Bank Ltd.
04.2012 - 03.2013
- Transaction Processing: Processing all the cash payment & cash received transaction over FINACLE, KYC checks for accounts and adhering to AML guidelines
- Responsible for processing all the financial & Non-Financial like RTGS, NEFT, Transfer cheques & Clearing Cheques
- Maintaining Vault Register, Key Register, Stock Register and reporting daily excess Cash offloads to Central Team Managing all cash activities at teller counter, Monitoring and processing multiple transfers upload Daily balancing Branch ATM and reporting ATM reports to Central team Cross selling products like Mutual Funds, Life Insurance, Fixed Deposits and Personal Loans to existing customers and making new client base.
Front desk officer
Axis Bank Ltd.
08.2010 - 03.2011
- Transaction Processing: Processing of all Inward and outward clearing instruments over FINACLE
- Responsible for processing all the financial & Non-Financial like RTGS, NEFT, Transfer cheques.
- Cross selling products like Mutual Funds, Life Insurance, Fixed Deposits and Personal Loans to existing customers and making new client base
- Handling all Retail forex services and transactions.
Summer Intern
General Motors India
06.2009 - 08.2009
- Market survey, product analysis, product comparison and designed sales' strategic to beat the market Project on Reference sales program –Generated 35 Hot leads , converted-6 leads.
Education
PGDM -
BLS Institute of Management
01.2010
Bachelor of Commerce - undefined
DDU University
01.2008
HSC - undefined
Air Force School
01.2005
SSC - undefined
JP Academy
01.2003
Skills
- Effective communication
- Analytical problem solving
- Retail Operations
- Risk Analysis
- Transactions Review
- Organizational time strategies
Certification
Enterprise Risk Management Level -1 (IRM)
Languages
English and Hindi
Timeline
Team Member -Central Authorization Unit
Kotak Mahindra Bank Ltd.
09.2021 - Current
Branch Operations Head
Axis Bank Ltd.
12.2016 - 09.2021
Customer Service Officer
Axis Bank Ltd.
04.2013 - 12.2016
Teller
Axis Bank Ltd.
04.2012 - 03.2013
Front desk officer
Axis Bank Ltd.
08.2010 - 03.2011
Summer Intern
General Motors India
06.2009 - 08.2009
Bachelor of Commerce - undefined
DDU University
HSC - undefined
Air Force School
SSC - undefined
JP Academy
PGDM -
BLS Institute of Management
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