SAP GUI
Abinaya S
SAP SD CONSULTANT
Chennai
Summary
To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing future endeavors as an asset to the organization
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Engineer
Softtek Solutions Private Limited
02.2022 - Current
- Supported end user during ERP (SAP)deployment phrase as a tier 1 agent, supported Globally completed migration from different platforms like HPPS, CDAX and CSDP to S4 hana.
- Good knowledge in enterprise structure and in O2C cycle.
- Worked on Sales Order, Delivery processes, using Tcodes.
- Have ran Batch jobs for LSMW using firefighter ID’s.
- Have done manual extension of dates due to fallouts in batchjobs in Sales Orders.
- Posted manual deliveries due to deployment issues.
- Pro actively taken incidents solved within given time, actively participated during deployment phrase.
- Being member of support team, responsible to customize objects as per client businesses requirement.
- Captured all challenges faced during deployment before moving to production and documented with RCA/CAPA.
- Resolving all the L1 level issues and documentation was done using Hpnow tool.
- Identified the Functional area of the issue reported and notify the respected operation team to solve the issue.
- Has implemented many process simplification ideas which has resulted in reduction of workload, unwanted process step elimination, TAT improvement, improvement.
- Also actively participated in Content Creation. Preparation of end user training manuals.
- Used Enable Now Tool to create the step-by-step E2E process document for the end users.
- Overall have been a mentor for the team and was the main POC for the Client.
Product Specialist
Byjus Think And Learn
12.2019 - 06.2020
- Maintain complete documentations for all product related activities.
- Responded to a broad range of service requests for support by providing information to fulfill requests and enable resolution.
- Ensuring improvement of previous processes through analysis, reviews ,and also through knowledge sharing .
- Used CRM platform to perform follow-up and closure of all Issues .Deadline-driven, and completing the task within the given SLA.
Senior Process Executive
Cognizant Technologies Solutions
06.2018 - 12.2019
- Worked in Service desk for 4 months ,handled both Hardware and Software equipment’s related issues.
- Evaluateed, and prioritized problems related hardware , software, networking and other computer- related technologies
- Diagnosed and troubleshooted issues to resolve or escalate cases
- Documented and tracked cases using SERVICE WOW
- Collaborated with peers and colleagues to best serve needs of customers
- Stayed current on all key support topics, including product knowledge and required technical and customer support skills
- Met and exceed all expectations and established benchmarks
- Was selected as the Best Associate to Serve the Customer and full fill their needs on time
- Received Unicorn award for 2 consecutive months
- Received Spot light award for 2 consecutive months Was Moved to Server Migration team after 4 months with my performance in Service Desk
Education
Bachelor of Science - Electrical, Electronics Engineering Technologies
St. Joseph’s Institute of Technology, Chennai.
Chennai, India 04.2001 -
Skills
Supply Management
undefinedCertification
SAP SD Consultant Certification NO: 9775/HH/1666
Software
Service Now
Enable Now
MS Excel
Power BI
Timeline
SAP SD Consultant Certification NO: 9775/HH/1666
04-2024
Support Engineer
Softtek Solutions Private Limited
02.2022 - Current
Product Specialist
Byjus Think And Learn
12.2019 - 06.2020
Senior Process Executive
Cognizant Technologies Solutions
06.2018 - 12.2019
Bachelor of Science - Electrical, Electronics Engineering Technologies
St. Joseph’s Institute of Technology, Chennai.
04.2001 -
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