A dedicated professional with extensive experience in customer relationship management at ICICI Bank. Proven track record in effectively managing customer queries and escalations through voice and email channels. Currently part of the Root Cause Analysis (RCA) team, focusing on providing in-depth analysis for senior management and RBI escalated cases, offering actionable feedback to enhance team efficiency. Proficient in customer service, problem resolution, and process optimization.
Root Cause Analysis (RCA)
Escalation Prevention Unit (Email Support)
Voice Support