Aditi Chavan
Summary
Experienced Senior Implementation Consultant with 7 years leading crucial project implementation team processes. Tech-savvy leader over deployment planning, customization and rollout. Critical oversight to assist training and address complex business requirements. Forward-thinking with adaptable approach to handling and resolving challenging situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Implementation Consultant
Altera Digital Health
11.2016 - Current
- Expert in the healthcare application, providing Product support and Direct cross-functional teams to aid and enhance the overall performance
- High Impact performer and Team Lead, Point of Contact between the India team and Onsite Northwell Health team
- Lead and directed the team through the critical period of COVID where the healthcare application needed lot of upgrades and additional support and brought positive organizational outcomes
- Reduced client onboarding time by designing and executing efficient implementation processes.
- Streamlined project timelines by effectively managing cross-functional teams and implementing agile methodologies.
- Improved customer satisfaction with thorough post-implementation support and timely issue resolution.
- Enhanced team productivity, implementing collaboration tools for seamless communication within the project team.
- Developed comprehensive training materials to ensure smooth knowledge transfer during new system implementations.
- Strengthened client relationships through consistent communication and transparent status updates throughout the project lifecycle.
- Collaborated with product development teams to enhance software features based on client feedback gathered during implementations.
- Mentored junior consultants, sharing industry insights and best practices for successful system implementations.
- Provided subject matter expertise in complex integration projects, ensuring seamless data transition between legacy systems and new platforms.
- Attained a high level of client satisfaction, maintaining open lines of communication to address concerns promptly during the implementation process.
- Established strong partnerships with third-party vendors to expedite system integrations smoothly while navigating potential obstacles.
- 3 Years of experience with ServiceNow, and being a Senior Analyst able to manage Incidents and requests reported by Clients and provide timely solutions maintaining SLAs.
- Testing the Touchworks healthcare application for errors and unusual behavior after patching or maintenance activity.
- Help the team members to find the resolution for the cases/issues when they are held back.
- Trained and Worked on other ancillary applications with EHR FMH, Prenatal, Digi-view, TouchChart/ADM Scan, IDX,Intellechart.
- Analyzed E-form designing for the Allscripts acquired Bossnet application and provided application support.
- Thorough and detailed knowledge of the Healthcare application- Touchworks EHR for supporting and Resolving the customer needs, issues, outages and glitches.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Education
Bachelor of Engineering- Electronics and Telecommunication, First class -
Pune University
01.2016
Skills
- Client Relationship Management
- Project Documentation
- Technical Leadership
- Requirements Gathering
- Problem Solving
- Project Leadership
- Cross-functional Collaboration
- Team Building
- Resource Planning
- Software Implementation
- Risk Management
- Change Management
Certification
- Project management Foundations, 07/2018
- Innovative Customer Service Techniques, 01/2022
Languages
English
English
English
Honors Awards
Employee of the month, Allscripts Healthcare -Pune, Was honored with this award several times for stepping up to support team and handle project to deliver on time.
Supported Causes
Bhartiya Samaj Seva Kendra for Orphan Children.
Organizations
Altera Digital Health, 11/2016, Present
Hobbies and Interests
- Dance- Katthak Visharad
- Fitness enthusiast
- Swimming
- Gardening
Timeline
Sr. Implementation Consultant
Altera Digital Health
11.2016 - Current
Bachelor of Engineering- Electronics and Telecommunication, First class -
Pune University
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