Aditya Singh
Order Delivery Manager
Mumbai
Summary
Driven Order Delivery Manager with a proven track record at Orange Business Solutions, enhancing customer satisfaction and streamlining operations. Expert in strategic planning and performance management, I excel in problem-solving and cross-functional teamwork, significantly improving business outcomes. Leveraging skills in MS Office and effective communication, I've successfully led teams to exceed performance metrics.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Order Delivery Manager
Orange Business Services
04.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
Quality Analyst
Altisource Business Solutions Private Limited
01.2014 - 04.2019
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
Collection Specialist
I Can BPO Pvt Ltd
01.2013 - 03.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Education
MBA - Operations
University of Mumbai
Mumbai 06.2015 - 06.2017
Bachelor in Management Studies - Business Management
University of Mumbai
Mumbai 06.2011 - 06.2014
Skills
Quality Control
Logistics
Vendor Management
Governance
Supply Chain Management
Time Management
Timeline
Order Delivery Manager
Orange Business Services
04.2019 - Current
MBA - Operations
University of Mumbai
06.2015 - 06.2017
Quality Analyst
Altisource Business Solutions Private Limited
01.2014 - 04.2019
Collection Specialist
I Can BPO Pvt Ltd
01.2013 - 03.2014
Bachelor in Management Studies - Business Management
University of Mumbai
06.2011 - 06.2014
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