Aditya Roshan
Mumbai
Summary
Accomplished Product Manager with a proven track record at IDFC FIRST Bank, specializing in product strategy and stakeholder management. Expert in competitive analysis and data analytics, significantly enhanced product performance and cross-departmental alignment. Displayed leadership in launching SME lending products and driving business growth showcases a blend of strategic vision and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Manager - Retail Assets
IDFC FIRST Bank
06.2023 - Current
- Working on launching a new product for Unsecured SME (Business Loans)
- Competition benchmarking of Retail Assets (SME Lending) products of peer banks
- Designing Customer Journey for Loan Origination Segment
- API Integration of internal LOS & Disbursement system with external (government) system
- Business Projection Analysis (P&L Calculation) for new business with a net savings of over 5 Cr
- Stakeholder management for Cross Sell SME Bundled Product - Life Insurance, General Insurance, Current Accounts, Savings Accounts, Credit Cards
- PSL Reporting and ensuring 100% penetration for all SME products
- Reward & Recognitions for Sales team of more than 150
- Communicated effectively with team members to deliver updates on project milestones and deadlines
- Developed product documentation to communicate upcoming features and products to internal teams
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates
- Analyzed metrics to measure product performance
Junior Support Engineer
HCL Technologies
06.2019 - 06.2021
- Handled customer issues of installation, usage & product knowledge of an HCL Product
- Formulated changes in the tool used for managing customer cases
- Suggested and implemented new ideas related to process change in the team
- Organized 5 webinars and open mics and represented product team as a Single POC for Coordination
- Improved customer satisfaction by promptly addressing and resolving technical issues and scoring NPS of 9 & 10
- Streamlined support processes for increased efficiency and faster response times
- Maintained up-to-date certifications and industry knowledge, enhancing service quality for customers
- Managed multiple high-priority tickets simultaneously while consistently meeting resolution deadlines
Assistant System Engineer
Tata Consultancy Services
09.2017 - 05.2019
- Managed many live issues faced by customer for WAS/WebLogic hosted applications
- Created dashboards, scripts using Unix/Linux for monitoring the health sanity of the environment
- Completed critical activities like SSL Certificate change for more than 15 applications
- Maintained computer systems, installed and upgraded new systems
- Managed software installations, upgrades, and patch deployments for a diverse range of devices and operating systems
- Reduced downtime by 90% through proactive monitoring and addressing potential system issues
Education
MBA - General Management
Narsee Monjee Institute of Management Studies
Mumbai, India04.2023
B.Tech - Electronics & Communication Engineering
Cochin University Of Science And Technology
Kochi, India04.2017
Skills
- Product Strategy
- User Story Creation
- Competitive Analysis
- Stakeholder Management
- Requirements Gathering
- Pricing strategy
- Vendor Management
- ROI Analysis
- Product positioning
- Business Planning
- P&L Management
- Jira, Agile
- Data-driven decision-making
- Cross-departmental Alignment
- Product Vision and Strategy
- Customer Relationship Management (CRM)
- Documentation Management
- Design thinking
- Data Analytics
- Regulatory Reporting
Accomplishments
- Awarded the prestigious First Mover Ace Award at IDFC First Bank for outstanding performance amongst the Management trainees FY 22-23
- Honored for exceptional support & outstanding assistance to customers and other related goals at HCL Technologies
- Awarded for Maximum Positive Influence on customer as they shared positive survey for most of the cases at HCL Technologies
- Rewarded as Distinguished Performer for the year 2019-20 for exemplary support to customers and peers at HCL Technologies
- Awarded by Shri Vijendra Yadav,then minister in Bihar cabinet for securing 90% in CBSE 2012
Certification
- CPM - Certified Product Manager
- PMI - Product Management First Steps
- CBA - Certified Business Analyst
- KPMG Lean Six Sigma Green Belt Certification
- Google Analytics For Beginners
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Product Manager - Retail Assets
IDFC FIRST Bank
06.2023 - Current
Junior Support Engineer
HCL Technologies
06.2019 - 06.2021
Assistant System Engineer
Tata Consultancy Services
09.2017 - 05.2019
MBA - General Management
Narsee Monjee Institute of Management Studies
B.Tech - Electronics & Communication Engineering
Cochin University Of Science And Technology
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