Afshan Shubaily
Mumbai
Summary
Dynamic professional with extensive experience in B2B sales and channel operations, notably at HDFC Bank. Proven track record in revenue maximization and strategic account management, driving growth through strong client relationships and effective sales strategies. Adept at project delivery and service assurance, ensuring customer satisfaction and operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant Director Commerial Cards
Zaggle Prepaid Ocean Services Ltd
Mumbai
01.2025 - Current
- Drove new business growth in commercial card payments within B2B sector.
- Maximized opportunities through effective cross-selling of Zoyer, Propel, Brome, Petty Cash solutions, SAVE, and Forex cards.
- Collaborated with 16 banking partners to enhance service offerings, including HDFC, ICICI, and SBI bank.
KAM- Commercial Cards Payment Solution
HDFC Bank
Mumbai
10.2022 - 12.2024
- Managed B2B business for commercial card payments, driving overall spend growth and portfolio management.
- Achieved sales goals by cultivating new customer relationships and expanding existing accounts.
- Resolved customer issues promptly to facilitate deal closures and enhance client satisfaction.
- Established strong business relationships with both new and existing customers for sustained growth.
Business Operations Sales & Distribution
Reliance JIO Infocomm Ltd
Mumbai
02.2016 - 05.2022
- Drove sales across India for SIM and devices while overseeing a team of 25 members.
- Monitored sales performance metrics for all distributors, retailers, and channels nationwide.
- Collaborated with Tableau team to design dashboards for enhanced visibility on goals versus achievements.
- Analyzed competitors' strategies to inform new business generation initiatives.
- Ensured operational readiness and stability across business functions.
- Gathered business requirements and provided actionable insights through detailed reporting.
Global & National Account Manager
Vodafone Cellular Ltd Pune
Mumbai
08.2008 - 02.2016
- Managed revenues for HQ allocated accounts in large corporate segment across all VBS products.
- Oversaw account management, upselling products, and lead generation to drive revenue growth.
- Achieved targets for new account openings in both Mobility and Data Service sectors.
- Conducted regular reviews with stakeholders to maintain alignment and engagement at senior levels.
- Generated new revenue by introducing additional products and services in existing accounts.
- Limited churn for all VBS products from allocated HQ accounts within agreed budget.
- Converted monthly revenues into farming category through strategic account management.
Customer Care Executive
Vodafone Essar Ltd
Mumbai
01.2005 - 07.2008
- Proactively resolved customer complaints and inquiries through effective follow-up actions.
- Ensured thorough investigation and resolution of all customer queries.
- Identified and escalated recurring issues related to system functionality.
- Managed inbound and outbound customer queries regarding GRPS and APN services.
Education
Bachelor of Arts -
Pune University
Higher Secondary Certification -
Mumbai University
Skills
- Channel operations and sales
- B2B sales
- Sales strategy and planning
- Service assurance
- Project delivery
- Revenue maximization
Accomplishments
- RJIO Support & Resolution setup
- Best Service Manager Arp 2015
- Magic Maker 2012
- Circle Combat’-Trip to Thailand 2011
- Megastar Quarterly Award 2010
- Vodafone Hero Award 2010
- Vodafone Best Performer 2007
Additional Information
- Date of Birth - 12th Oct 1981
- Gender - Female
- Nationality - Indian
- Marital Status - Married
Timeline
Assistant Director Commerial Cards
Zaggle Prepaid Ocean Services Ltd
01.2025 - Current
KAM- Commercial Cards Payment Solution
HDFC Bank
10.2022 - 12.2024
Business Operations Sales & Distribution
Reliance JIO Infocomm Ltd
02.2016 - 05.2022
Global & National Account Manager
Vodafone Cellular Ltd Pune
08.2008 - 02.2016
Customer Care Executive
Vodafone Essar Ltd
01.2005 - 07.2008
Bachelor of Arts -
Pune University
Higher Secondary Certification -
Mumbai University
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