Aishwarya Lakshmi Sivakumar

• Spearheading sales of ITSM, ITAM and UEMS product lines including SDP (ServiceDesk Plus), EC (Endpoint Central), and PTMP (Patch Manager Plus) to mid-size and enterprise clients.
• Managing both online and field sales engagements, ensuring tailored product positioning aligned with client IT operations needs.
• Driving customer acquisition and retention through strategic outreach, demos, and consultative selling practices.
• Collaborating closely with the marketing and technical teams to deliver end-to-end customer solutions and grow brand presence across Tokyo and Shizuoka regions.
• Achieving and exceeding monthly sales quotas consistently, with a strong focus on solution value delivery and client satisfaction.

Servicedesk Plus Cloud (Enterprise & Mid-Market Customers)

• Coordinated customer onboarding projects and collaborated closely with internal teams to ensure smooth deployment of software in customer environments.
• Delivered onsite customer support, providing interpretation and seamless coordination with Zoho Japan internal teams to enhance customer experience.

• Delivered Japanese language support via email and remote sessions, ensuring seamless user experience across multiple Zoho products.
• Handled technical queries for ServiceDesk Plus (both On-Premise and Cloud), Endpoint Central, Patch Manager Plus and Asset Explorer.
• Documented faults and bugs for referral to development staff for use in updates.
• Led training sessions for new staff to ensure high-quality technical support standards across team.