AJAY SINGH
Pune
Summary
Dynamic leader with extensive experience at Sterling Outsourcing, excelling in strategic planning and P&L management. Achieved significant process optimization through Lean Six Sigma, enhancing operational efficiency. Proven ability to drive business growth while ensuring regulatory compliance, leveraging strong data analysis and project management skills to deliver impactful results.
Overview
21
21
years of professional experience
Work History
Country Head
Sterling Outsourcing
Mumbai
01.2025 - Current
- Directed end-to-end operations, strategy execution, and business performance for the country, overseeing 300+ employees and managing P&L responsibilities to drive sustainable growth.
- Implemented Lean Six Sigma frameworks to identify inefficiencies and execute DMAIC-based projects, reducing waste and improving key performance indicators such as cycle time and defect rate.
Vice President
Caerus3 Advisors & Think-Tank
Pune
03.2024 - 12.2024
- Company Overview: Business Developement & Financial Advisors
- Successfully developed and helped multiple startups in India, driving business growth through strategic market entry, operational excellence, and compliance with local regulations.
- Business Developement & Financial Advisors
Vice President
Citco Fund Services
Pune
01.2020 - 10.2023
- Company Overview: Fund services provider
- Proficiently managed annual migrations of 500+ full-time equivalents (FTEs) across Pan India for Fund Services.
- Led transitions across diverse domains, including Fund Accounting, Private Equity, Real Assets, and Citco Bank Services.
- Played a pivotal role in formulating the PMO strategy and implementing project management methodology.
- Oversaw interdependencies and coordination across projects, ensuring effective communication among stakeholders.
- Fund services provider
Head of Transitions
ATOS, Syntel
Pune
12.2017 - 12.2020
- Company Overview: IT services and consulting company
- Led the Project Management and Transitions Teams of BNFS.
- Spearheaded transitions for Transfer Agency, Asset Servicing, Transaction Management, & Fund Accounting.
- Supervised transitions worth $2 million annual revenue.
- Designed the end-to-end work from home model.
- IT services and consulting company
Senior Manager - Delivery
Tata Consultancy Ltd.
Pune
01.2006 - 06.2013
- Company Overview: IT service and consulting company
- Oversaw a 200+ FTE workforce, including recruitment, training, and mentorship.
- Developed tailored KPIs and SLAs to track performance.
- Led Lean projects for process optimization.
- Nurtured strong client relationships to achieve growth opportunities.
- IT service and consulting company
Various roles leading to Assistant Manager
Option One
Pune
01.2006 - 06.2013
- Company Overview: Financial services provider
- Managed critical functions including Investor Portfolio and Corporate Accounting.
- Contributed to the CRACK Transition Team.
- Recognized as Extra Miler (Best Performer Annual Award) multiple times.
- Financial services provider
Team Member - Operations
AXA Business Services
Pune
06.2004 - 06.2006
- Company Overview: Business process outsourcing services
- Nominated as Best-REP by operations.
- Trained on DMAIC methodology.
- Ensured delivery as per SLA's on AHT, C-SAT & Quality Scores.
- Business process outsourcing services
Education
Bachelor of Science -
University of Pune
01.2004
Management Program -
Indian Institute of Management Nagpur
Skills
- Strategic planning
- P&L management
- Process optimization
- Project management
- Regulatory compliance
- Data analysis
Accomplishments
- Establishing new entities, Successfully assisted clients in establishing multiple new entities in India, managing the setup of around 1,500 headcount (HC) across diverse industries.
- Successful Migration Leadership, Oversaw and managed extensive migrations for over 4,000 FTES, successfully enhancing client satisfaction through meticulous project management.
- Disaster Recovery Support, Played a critical role in supporting Disaster Recovery and Business Continuity programs, ensuring uninterrupted SLAs during COVID
Languages
- ENGLISH, Native
- HINDI, Native
Timeline
Country Head
Sterling Outsourcing
01.2025 - Current
Vice President
Caerus3 Advisors & Think-Tank
03.2024 - 12.2024
Vice President
Citco Fund Services
01.2020 - 10.2023
Head of Transitions
ATOS, Syntel
12.2017 - 12.2020
Senior Manager - Delivery
Tata Consultancy Ltd.
01.2006 - 06.2013
Various roles leading to Assistant Manager
Option One
01.2006 - 06.2013
Team Member - Operations
AXA Business Services
06.2004 - 06.2006
Bachelor of Science -
University of Pune
Management Program -
Indian Institute of Management Nagpur
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