Ajeeth Chakkri
Santacruz (W)
Summary
Customer Service Analyst with extensive experience at Fable Fintech India Pvt Ltd, specializing in performance monitoring and process optimization. Proven ability to enhance customer satisfaction through effective relationship building and strong problem-solving skills. Consistently achieves high service standards while driving operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Analyst
Fable Fintech India Pvt Ltd
Santacruz (W)
03.2022 - 04.2025
- Resolved customer inquiries and issues through active listening and effective communication.
- Conducted surveys to assess customer opinions on products and services.
- Managed customer service performance by monitoring key metrics and effectiveness.
- Built strong relationships with field operations team to enhance business development opportunities.
- Identified trends in client requests, aiding management in addressing ongoing challenges.
- Developed recommendations to streamline customer support systems, enhancing response times.
- Assigned job territories to customer care staff based on performance history.
- Collaborated with advanced support staff for efficient escalation of complex issues.
Customer Care Executive
CBSL (Tata Power)
Mumbai
02.2016 - 11.2019
- Coordinated timely responses to online customer communications and researched complex issues.
- Evaluated associate-customer interactions to assess personnel performance.
- Resolved product or service concerns, enhancing retention and driving sales.
- Maintained customer files and databases to ensure up-to-date information.
- Collected and analyzed customer data to recommend suitable products and services.
- Developed customer care policies and procedures to satisfy customer base.
- Strengthened customer relationships by prioritizing service requirements and addressing concerns.
- Handled front desk operations, ensuring compliance with accounting and cash handling procedures.
Customer Service Representative
Garment Shop
Mumbai
10.2014 - 01.2016
- Delivered excellent customer service, achieving consistent 100% customer satisfaction rating.
- Resolved product-related issues over phone for 30 customers daily.
- Developed empathetic client relationships, exceeding service standard goals.
- Collected and analyzed customer information to prepare detailed product reports.
- Answered customer inquiries promptly to minimize on-hold wait times.
- Updated and recorded account information to maintain accurate customer records.
- Promoted additional products by answering inquiries and suggesting offerings.
- Collaborated with sales team to manage inventory levels and fulfill accurate orders.
Junior Clerk Cum Typist
NM College of Commerce and Economics
Mumbai
06.2013 - 09.2014
- Verified and corrected data entries in databases, ensuring accuracy and integrity.
- Compiled and sorted information, preparing datasets for thorough analysis.
- Maintained electronic filing systems for efficient document storage and retrieval.
- Utilized Portal software to summarize and tabulate statistical data effectively.
- Generated reports and correspondence using Excel for diverse documentation needs.
- Organized data entries alphabetically and numerically for streamlined access.
- Reviewed completed work for adherence to spelling, grammar, punctuation, and formatting standards.
- Handled public inquiries through phone and reception, resolving issues efficiently.
Customer Service Executive
Loop Mobile
Mumbai
06.2011 - 05.2012
- Established and monitored customer service standards based on comprehensive benchmarks.
- Provided primary support to internal and external customers, ensuring high satisfaction levels.
- Implemented strategies to address customer needs and resolve concerns proactively.
- Escalated critical issues to supervisors, preventing revenue loss and policy cancellations.
- Informed customers about promotions and deals, increasing sales opportunities.
- Answered inquiries via phone, email, and online chat regarding company policies efficiently.
- Evaluated associate-customer interactions to assess overall performance quality.
- Made exceptions for unusual customer requests, enhancing service flexibility.
Client Service Executive
Vodafone India Pvt. Ltd
Mumbai
10.2008 - 05.2011
- Cultivated strong client relationships while acquiring new clientele.
- Formulated effective business development strategies through content marketing and networking.
- Identified business challenges and presented tailored solutions to boost client satisfaction.
- Processed payments, updated accounts, and issued receipts with high efficiency.
- Managed receptionist area, greeting visitors and responding to inquiries promptly.
- Utilized CRM software to generate precise financial tracking reports.
- Supervised marketing initiatives that exceeded sales and margin objectives.
- Enhanced brand visibility with innovative packaging and targeted marketing materials.
Tele Sales Executive
India Info Line
Mumbai
05.2007 - 08.2008
- Explained product pricing and packages while addressing customer inquiries and concerns.
- Delivered scripted sales presentations through manual and automated dialing systems.
- Generated at least 10 new leads daily through proactive outreach.
- Conducted an average of 60 outbound and inbound calls every day.
- Achieved 80% of monthly sales targets consistently.
- Scheduled appointments with interested customers based on availability.
- Opened new accounts, accurately documenting personal and payment information in system.
- Utilized friendly persuasion techniques to overcome objections during sales interactions.
Education
Post Graduate Diploma - Marketing
Welingkar Institute of Management Studies
Mumbai03.2013
Bachelor of Commerce -
LS.Raheja College
Mumbai, Santacruz West10.2009
Skills
- Multitasking abilities
- Performance monitoring
- CRM software
- Process improvement
- Customer service
- Teamwork and collaboration
- MS office
- Time management abilities
- Relationship management
- Interpersonal skills
- Business communication
- Problem-solving skills
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Travelling to places
- Socializing
Disclaimer
I hereby declare that the above-mentioned information is true to best of my knowledge.
Personal Information
- Date of Birth: 04/04/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Place of Birth: Mumbai Santcruz West
Declaration Location
Mumbai
Timeline
Customer Service Analyst
Fable Fintech India Pvt Ltd
03.2022 - 04.2025
Customer Care Executive
CBSL (Tata Power)
02.2016 - 11.2019
Customer Service Representative
Garment Shop
10.2014 - 01.2016
Junior Clerk Cum Typist
NM College of Commerce and Economics
06.2013 - 09.2014
Customer Service Executive
Loop Mobile
06.2011 - 05.2012
Client Service Executive
Vodafone India Pvt. Ltd
10.2008 - 05.2011
Tele Sales Executive
India Info Line
05.2007 - 08.2008
Post Graduate Diploma - Marketing
Welingkar Institute of Management Studies
Bachelor of Commerce -
LS.Raheja College
Similar Profiles
Nakul JadhavNakul Jadhav
Quality Analyst at Fable Fintech Pvt LtdQuality Analyst at Fable Fintech Pvt Ltd
Vikrant ThakkarVikrant Thakkar
NA at Fable Fintech PVT. LTD.NA at Fable Fintech PVT. LTD.
Priti MauryaPriti Maurya
Test Engineer at Fable Fintech Private LimitedTest Engineer at Fable Fintech Private Limited
Sophia AyoubdelSophia Ayoubdel
Babysitter at Self EmployedBabysitter at Self Employed
Margaret JeyarajMargaret Jeyaraj
Creative Director at Fremantle IndiaCreative Director at Fremantle India