AJIT RADHAKRISHNAN MENON
Regional Recievable Manager
Thane
Summary
Result & Achievement oriented professional with over 2 decades of successfully experience in Debt Collection Strategies, Team Management, Credit Risk Management and Customer Service to achieve the company's financial goals, effectively managed team, establish strong relationships with clients, and implemented innovative solutions to enhance collection efforts while maintaining compliance with regulations; targeting next level opportunities Credit Risk & Collection Management with an organization of high repute for mutual growth preferably.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Regional Receivable Manager
Equitas Small Finance Bank
10.2014 - Current
- Managing end-to-end collection operations and recruitment processes for Maharashtra and Gujarat regions, overseeing bucket efficiency and implementing legal tools for recovery
- Developing and implementing strategies to optimize collections, minimize delinquencies, and improve cash flow
- Leading a team of collection agents, supervisors, and support staff, ensuring adherence to collection policies and procedures
- Conducting regular performance reviews, provide coaching and training to enhance team effectiveness
- Analyzing collection data and trends to identify areas for improvement and implement corrective actions as needed
- Collaborating with other departments such as risk management, credit, and operations to streamline processes and improve efficiency
- Ensuring compliance with regulatory requirements and internal policies in all collection activities
- Handling escalated customer issues and complaints, striving to resolve them promptly and effectively
- Monitoring market conditions and competitor activities to identify opportunities and threats in the receivable management landscape
- Preparing and present regular reports on collection performance, highlighting key metrics, trends, and actionable insights
- Driving initiatives to enhance customer experience and satisfaction while achieving collection targets and operational objectives
- Facilitated team training and process optimization, ensuring maximum efficiency in collection efforts
- Maintained positive customer relationships while controlling daily operations and reviewing performance metrics
- Achieved efficient collections and fostered strong customer relationships through proactive management strategies
Senior Manager - Collections
04.2009 - 10.2014
- Directed collections across multiple regions, focusing on delinquent accounts and implementing robust risk management measures
- Led collections for Mumbai, Kolkata, and Ahmedabad while spearheading the development of effective risk management strategies to mitigate financial exposure
Zonal Collection Manager
01.2007 - 03.2009
- Executed bucket recovery operations in South India while analyzing the overall portfolio based on EMI and POS values
- Conducted training programs for executives to enhance performance and efficiency, resulting in successful bucket recovery outcomes
Senior Collection Executive
01.2005 - 10.2007
- Directed front-end collections and spearheaded the development of a backend collection layer for the Maharashtra & Goa Circle
- Established and trained a dedicated backend collection team for the region, optimizing operations and enhancing efficiency
- Managed front-end collections through effective agency management while implementing innovative strategies to improve backend collection processes
Assistant Manager - Customer Service Delivery (Collection)
04.2002 - 01.2005
- Oversaw collections, retentions, handset retrieval, bad debt, and collection costs for Mumbai while spearheading the development of innovative and motivating tools for the team
- Implemented new strategies and tools to enhance team morale and performance, resulting in effective debt management and cost reduction
Education
Bachelor of Commerce - Commerce
Symbiosis College
Pune 01.1992 - 01.1996
Skills
- Strategist & Visionary
- Planner & Innovator
- Decision Maker
- Leader & Change Agent
- Communicator & Problem Solver
- Strategic Planning & Leadership
- Operational Efficiency
- Collections & Recovery Strategies
- Performance Optimization
- People Management & Mentoring
- Client Relationship Management
- Delinquency & Portfolio Management
- Dispute Resolution and Mgmt
- Revenue Enhancement
- Process Improvement
- Change Management
- Communication to engage effectively
- Analytical thinking to assess repayment capacity
Personal Information
Date of Birth: 01/15/73
Certification
Successfully completed the "Leading to Excellence" Specialized Training Program for Business Leaders conducted by Inroads Leadership Development, Bengaluru
Accomplishments
- Extra Miler Award under GNPA Reduction % category for his outstanding performance during FY 2017-18 from Vidharba
- Second Runner Up under Overall Champions category for his outstanding performance during FY 2017-18 from Solapur
- Third Runner Up under Overall Champions category for his outstanding performance during FY 2017-18 from West Maharashtra
Timeline
Regional Receivable Manager
Equitas Small Finance Bank
10.2014 - Current
Senior Manager - Collections
04.2009 - 10.2014
Zonal Collection Manager
01.2007 - 03.2009
Senior Collection Executive
01.2005 - 10.2007
Assistant Manager - Customer Service Delivery (Collection)
04.2002 - 01.2005
Bachelor of Commerce - Commerce
Symbiosis College
01.1992 - 01.1996
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