Akash Bhabad
Pune
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
5
5
years of professional experience
Work History
Team Lead
Wipro Limited
01.2023 - Current
- AT&T - American Telephone and Telegraph.
- Leading the team BOE (Branch Office Extension)
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Empowering team members with skills to improve their confidence and product knowledge
- Conducting training of team members to maximize their potential towards process
- Conducting quarterly performance reviews
- Providing feedback whenever needed for improvements
- Conducting team meetings to discuss targets, plans, and address any issues
- Motivated team members through rewards and recognition programs and performance-based incentives
- Maintained positive working relationship with team members and management
- Assigned projects and distributed tasks to team members as per area of expertise
- Resolved escalated customer complaints or queries promptly and efficiently
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Contributing to the growth of the company through the successful team.
Senior Associate
Wipro Limited
11.2020 - 12.2022
- Worked for BOE (Branch Office Extension) AT&T.
- Worked on customer requirement through different tools.
- Basically worked on New Bvoip numbers and their porting process.
- Collaborated with sales/Customer through emails/teams to successful completion of major projects within deadlines.
- Analyzed customer data to identify trends and anticipate customer needs.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Increased client and customer satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Tools: - Rome, Sales Force, Giom, Efms, Ocx, Omx, TN Web tool, LNP.
Associate
Wipro Limited
07.2019 - 10.2020
- Capital One - Dispute team.
- Worked on customer request through different tools
- Giving an appropriate solution on the basis of available statement.
- Handled a dispute like ownership and payment history and balances by a different tool.
- Dealing in disputes related issues on credit cards where in cardholder dispute online and we settle the dispute based on the information that the card holder provide us
- The outcome of the dispute can be in the favor of the cardholder or the merchant
- Have an authority to remove the unwanted charges.
- On the basis of customer concern need to judge the appropriate outcome and work according to that to provide a good solution
- Tools: - Cordiant, Iris, TSYS, How To.
Education
B.B.A -
PUNE UNIVERSITY
01.2022
H.S.C. -
MAHARASHTRA STATE BOARD
01.2013
S.S.C. -
MAHARASHTRA STATE BOARD
01.2011
Skills
- Performance monitoring
- Performance Improvement
- Decision-making
- Employee engagement
- Customer Focus
- Key Performance Indicators
- Problem-Solving
- Planning
- Time Management
- Coaching and Mentoring
- Teamwork and Collaboration
Accomplishments
Received 4 time rewards and recognition for outstanding performance/star of the quarter in 2022-2024.
Hobbies
Trekking
Disclaimer
I hereby declare that above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particular.
Timeline
Team Lead
Wipro Limited
01.2023 - Current
Senior Associate
Wipro Limited
11.2020 - 12.2022
Associate
Wipro Limited
07.2019 - 10.2020
B.B.A -
PUNE UNIVERSITY
H.S.C. -
MAHARASHTRA STATE BOARD
S.S.C. -
MAHARASHTRA STATE BOARD
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