Akash Kandhare
Process Lead - Auto Technical
Pune
Summary
To give best of my knowledge and abilities to explore myself along with the growth of organization.
Overview
14
14
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Process Lead
Allstate India
08.2017 - Current
- Joined as an Analyst in 2017,
- Based on expertise in Auto Estimate writing, promoted as a Specialist Claims Operation in 2018.
- Received Highest of High Five Award in 2020.
- Worked as a Total Loss Adjuster and handled end to end claim.
- Promoted to next position Process Lead in 2022.
- Cleared AIC 300 certification in 2022.
- Cleared AIC 302 Certification in 2024.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
- Enhanced employee engagement by organizing Calibration calls with Stateside Partners, Process Improvement Trainings, and promoting a culture of learning within the team.
- Led successful change management initiatives, minimizing disruptions during transitions while maximizing positive outcomes for the organization as a whole.
- Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
- Identified opportunities for continuous improvement through data analysis and process evaluation.
- Developed automation tools to improve efficiency (PowerApp, Macros, etc.)
Claim Analyst
Tata AIG
09.2016 - 07.2017
- Conduct Field Inspection at Remote Locations - Pune, Satara & Sangli, Maharashtra, India.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
- Identified trends in claim patterns, providing actionable insights for process improvements and risk mitigation strategies.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
Executive Motor Claims
Reliance General Insurance Company Ltd.
04.2014 - 09.2016
- Handling Auto Claims end to end for 4 Wheeler, 2 Wheeler, Commercial Vehicles (Heavy Commercial/JCB/Cement Mixer,etc.)
- Investigated fraudulent claims thoroughly, protecting company resources from unnecessary payouts.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Examined claims forms and other records to determine insurance coverage.
- Managed a high volume of claims simultaneously while maintaining attention to detail and meeting deadlines.
- Negotiated favorable settlements with shops and customers, resulting in reduced costs for the company.
- Implemented quality control measures to maintain high standards of accuracy and consistency in claim processing.
- Conducted thorough investigations of complex claims, ensuring all relevant facts were considered before making decisions.
- Determined proper course of action for claims processing.
Service Advisor, Body Shop
Pandit Automotive Pvt Ltd.
06.2013 - 04.2014
- Prepare repair estimate and conduct insurance survey for Accidental Vehicle with Insurance Surveyor(Loss Assessors & Adjusters).
- Co-ordinate with Insurance Adjusters for approvals of hidden damages, supplement estimate approval, final inspection and payments.
- Maintained detailed records of services performed, ensuring accuracy in billing and insurance claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers vehicles.
- Educated customers on Insurance Process, Coverages, proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Mechanic Motor Vehicle
Tata Motors
01.2010 - 05.2013
- Trouble Shooting Engine Failures, Testing in Engines Rectification Department.
- Operating Wheel Alignment Machines, ABS & Air Bag diagnosis- Tata Safari Production Line.
- Pre delivery inspection for Export Heavy Commercial Vehicles.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- During my Apprenticeship in Tata Motors, I worked in various department like, Engineering Research Center (Engine, Transmission, Indoor/Outdoor Testings), Vehicle Maintenance Center, Production Lines (Engine & Vehicle Assembly).
Education
Associate in Claims - USA Insurance Claims
The Institute
Pennsylvania, USA 04.2001 -
Automobile Engineering
Bhalchandra Polytechnic
Pune, India2012
NCVT (Mechanic Motor Vehicle) - Automotive Engineering
Tata Motors Ltd.
Pune 04.2001 -
Information Technology -
Naralikar Institute
Pune, India 04.2001 -
SSC -
MIT School
Pune, India 04.2001 -
Skills
Analytical Skills
Performance Improvement
Process Improvement
Analytical Skills
Customer Focus
Decision-Making
Problem-solving abilities
Certification
Auto Physical Damage Appraiser ProLevel 1, i-car
Timeline
AIC 302, The Institute.
03-2024
AIC 300, The Institute.
12-2022
Auto Physical Damage Appraiser ProLevel 3, i-car
06-2020
Auto Physical Damage Appraiser ProLevel 2, i-car
06-2019
Auto Physical Damage Appraiser ProLevel 1, i-car
06-2018
Process Lead
Allstate India
08.2017 - Current
Claim Analyst
Tata AIG
09.2016 - 07.2017
Executive Motor Claims
Reliance General Insurance Company Ltd.
04.2014 - 09.2016
Service Advisor, Body Shop
Pandit Automotive Pvt Ltd.
06.2013 - 04.2014
Mechanic Motor Vehicle
Tata Motors
01.2010 - 05.2013
Associate in Claims - USA Insurance Claims
The Institute
04.2001 -
NCVT (Mechanic Motor Vehicle) - Automotive Engineering
Tata Motors Ltd.
04.2001 -
Information Technology -
Naralikar Institute
04.2001 -
SSC -
MIT School
04.2001 -
Automobile Engineering
Bhalchandra Polytechnic
Hobbies
Travelling.
Playing Cricket.
Hobbies
Travelling.
Playing Cricket.