Akash Musne
Service Engineer
Latur
Summary
A highly skilled and results-driven Field Service Engineer with over all 7 years of hands-on experience in installation, maintenance, troubleshooting, and support of UPS systems and power electronics equipment at Numeric India Private Limited & Prostarm Info Systems Pvt. Ltd. Strong background in managing customer support operations, AMC services, breakdown analysis, and site readiness checks. Proven ability to deliver quality service under high-pressure situations, with a solid track record of ensuring equipment reliability and customer satisfaction. Excellent problem-solving, communication, and coordination skills with a focus on technical excellence and client retention.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Service Engineer
Novateur Electrical and Digital Systems Pvt. Ltd.
02.2021 - Current
- Installed and commissioned single-phase and three-phase UPS systems (1KVA to 80KVA).
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Conducted regular preventive maintenance and electrical testing.
- Responded to emergency breakdowns, identifying faults.
- Managed AMC service schedules, documentation, and spares inventory.
- Provided training and guidance to customers...
- Coordinated with internal technical teams.
- Maintained detailed service reports, checklists.
- Assisted sales and technical pre-sales teams.
- Ensured compliance with safety regulations.
- Successfully reduced service response time by 35%.
- Achieved a client retention rate of over 95%.
- Nominated twice as 'Best Field Engineer'.
- Scheduled service calls according to customer location and urgency of need.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Service Engineer
Prostarm Info Systems Private Limited
12.2017 - 01.2021
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
Education
Mechanical Engineering
MDA Institute of Polytechnic , Latur
Latur, India 04.2001 -
SSC -
Dnyaneshwar High School, Latur
Latur, India 04.2001 -
Skills
- Installation & Commissioning of UPS Systems
- Field Maintenance Operations
- Fault Diagnosis & Troubleshooting
- AMC & Warranty Support Services
- Site Inspection & Readiness Checks
- Spare Parts Planning & Management
- Load Testing & Battery Backup Checks
- Safety & Compliance Protocols
- Customer Interaction & Satisfaction
- Preventive and Corrective Maintenance
- Documentation & Reporting (SAP/CRM/Salesforce)
- Operating Systems: Mobile Apps for Field Service & Salesforce
Projects Handled
- UPS Installation for [SBI Bank/MGB/ICICI Bank], 80 KVA (Modular UPS), Installation, testing, load calculation, battery configuration, Successfully deployed within deadline and handed over with 0 non-compliance reports.
- AMC Support for 50+ Banking Locations, Managed regular maintenance and emergency calls for regional banks., Improved first-time fix rate through pre-service diagnostics.
Certifications Training
- UPS Systems Advanced Training – Internal Program, Numeric India Pvt. Ltd.
- Electrical Safety & Lockout Procedures – On-site Safety Training
- Battery Maintenance & Backup Load Testing Workshop
- Customer Service Communication Skills – Internal Soft Skills Workshop
Hobbies
- Travelling
- Interacting with new peoples
- Watching movies & web series
Timeline
Service Engineer
Novateur Electrical and Digital Systems Pvt. Ltd.
02.2021 - Current
Service Engineer
Prostarm Info Systems Private Limited
12.2017 - 01.2021
Mechanical Engineering
MDA Institute of Polytechnic , Latur
04.2001 -
SSC -
Dnyaneshwar High School, Latur
04.2001 -
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