Akash Randive
Trainer
Nagpur
Summary
Results-driven banking professional with extensive experience in customer relationship management, CASA acquisition, and retail sales. Proven expertise in cross-selling, branch support, and territory management. Aiming to leverage banking knowledge and operational efficiency in a Retail Banking role at HDFC Bank.
Overview
4
4
years of professional experience
Work History
Trainer
Longstand Electronics PVT LTD
05.2026 - Current
- Designed and delivered training programs that enhanced staff knowledge and operational efficiency.
- Conducted assessments to evaluate training effectiveness and refined content based on feedback.
- Facilitated workshops on new technologies, promoting adoption and improving team performance.
- Developed training materials that aligned with industry standards, ensuring compliance and best practices.
Assistant Client Servicing Manager
IndiaMART Intermesh Pvt Ltd
12.2025 - 05.2026
- Implemented targeted upselling and cross-selling strategies to enhance product adoption and accelerate revenue growth.
- Managed a portfolio of over 100 clients, delivering customized solutions to improve client satisfaction and retention.
- Analyzed market trends and customer data to identify upselling and cross-selling opportunities, resulting in a 15% revenue increase.
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Managed client inquiries and resolved issues promptly, ensuring high levels of client satisfaction.
- Collaborated with cross-functional teams to streamline client onboarding processes and improve efficiency.
- Developed and maintained strong client relationships, contributing to increased client retention rates.
Associate Sales Officer
Federal Bank
08.2025 - 12.2025
- Executed New-To-Bank (NTB) CASA account acquisitions, successfully expanding the customer base.
- Leveraged upselling and cross-selling strategies to enhance revenue from existing customers.
- Delivered personalized financial advisory services, assisting clients with investment choices and comprehensive financial management.
- Enhanced customer satisfaction by providing timely support and tailored financial solutions.
- Developed customer relationships by providing tailored financial solutions, enhancing client trust and loyalty.
- Collaborated with team members to identify opportunities for cross-selling banking products and services.
- Assisted in resolving customer inquiries by providing timely and effective support, improving customer satisfaction.
Teller Trainee
HDFC Bank
01.2023 - 05.2023
- Supported daily banking operations and transaction processing.
- Assisted customers with banking queries and account-related services.
- Maintained operational accuracy and service quality standards.
- Supported branch sales and customer relationship initiatives.
- Processed customer transactions accurately, ensuring compliance with banking policies and regulations.
- Assisted clients with account inquiries, enhancing customer satisfaction through effective communication.
- Maintained cash drawer balance by performing regular audits and reconciling discrepancies promptly.
- Collaborated with team members to streamline daily operations, improving service efficiency and response times.
- Assisted customers with account inquiries, providing accurate information and enhancing service engagement.
- Processed cash and check transactions efficiently, ensuring accuracy and maintaining transaction integrity.
- Balanced cash drawers at the end of shifts, verifying totals to prevent discrepancies.
- Cross-sold banking products to clients, contributing to revenue generation through effective customer interactions.
Team Leader
Vivo
06.2022 - 01.2023
- Led team of 4 Vivo Brand Advisors (VBAs) in onboarding, product training, and performance evaluations to enhance team capabilities.
- Accelerated revenue increase assigned territories via strategic management of sales operations and enhancement of retail connections.
- Accelerated revenue increase in assigned territories via strategic management of sales operations and enhancement of retail connections.
- Conducted KPI audits and feedback sessions to ensure team compliance with brand standards and achievement of sales quotas.
Education
MBA - Marketing And Operations
Kirsan Mission Institute Of Management Studies
Gondia, Maharashtra08-2025
BBA - Marketing
Rashtrasant Tukadoji Maharaj (RTMNU)
Gondia, India01-2022
Skills
- Client Servicing
- Back Office Operations
- CRM
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Relationship building and management
- Patience and empathy
- Training And Development
- Training delivery
- Content development
Interests
Movies, Badminton, Time In Nature
Timeline
Trainer
Longstand Electronics PVT LTD
05.2026 - Current
Assistant Client Servicing Manager
IndiaMART Intermesh Pvt Ltd
12.2025 - 05.2026
Associate Sales Officer
Federal Bank
08.2025 - 12.2025
Teller Trainee
HDFC Bank
01.2023 - 05.2023
Team Leader
Vivo
06.2022 - 01.2023
MBA - Marketing And Operations
Kirsan Mission Institute Of Management Studies
BBA - Marketing
Rashtrasant Tukadoji Maharaj (RTMNU)