Akhil Nair

· Operational Management

Ensure smooth day-to-day operations at all café locations.

Standardize processes across outlets to maintain consistency.

Monitor inventory, supply chain, and procurement for all locations.

Implement and enforce hygiene, safety, and compliance regulations.

· Team Leadership & Staff Management

Recruit, train, and develop café managers and staff.

Set performance goals and conduct regular evaluations.

Ensure proper staffing levels across all locations.

Foster a positive work environment and resolve staff conflicts.

· Customer Experience & Service Quality

Maintain high customer service standards across all cafés.

Address and resolve customer complaints and feedback.

Implement loyalty programs and customer engagement strategies.

Monitor online reviews and social media reputation.

· Financial Performance & Budgeting

Set sales targets and analyze financial performance.

Manage budgets, costs, and profitability of each location.

Optimize pricing, menu strategy, and cost control measures.

Conduct financial audits and reporting.

· Marketing & Business Growth

Develop and execute promotional campaigns and local store marketing.

Identify new revenue opportunities and partnerships.

Ensure brand consistency across all locations.

Analyze market trends and competitor strategies.

· Technology & Process Optimization

Implement digital tools for order management, CRM, and reporting.

Optimize workflow efficiency and automation.

Oversee POS systems, online ordering, and delivery operations.

· Expansion & Strategic Planning

Plan and execute the opening of new café locations.

Evaluate potential sites and conduct feasibility studies.

Negotiate leases and vendor contracts.

• Monitored employee productivity and optimized procedures to reduce costs.
• Coordinated with General Manager in different operational issues and promotional activities.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Developed and maintain operational guidelines for staff.
• Supervised operations team to support operational excellence and excellent customer service.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.

• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Rotated merchandise and displays to feature new products and promotions.

• Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
• Coordinated team member movements based on current needs, avoiding safety concerns or delays.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Correctly calculated inventory and ordered appropriate supplies.
• Interacted positively with customers while promoting hotel facilities and services.
• Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.

• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Trained back-up associates and led crew members in managing operations of storefront.
• Regularly checked building to confirm maintenance and cleaning met code and regulations.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Recruited and interviewed candidates for management to evaluate readiness and fit for position.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.