Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Akhila K P

Akhila K P

Product Owner
Pune

Summary

Detail-oriented and solutions-driven Business Analyst with over 6 years of experience in the IT sector. Expert on business and systems requirements, user acceptance testing and end-user training. Proven ability to identify business needs, develop strategic solutions, and enhance operational efficiency. Adept at collaborating with cross-functional teams to deliver high-quality results and drive business success.

Overview

9
9
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Product Owner

FINASTRA
Trivandrum
03.2021 - Current
  • Understanding and internally owning a legacy, long running software.
  • Working closely with the US based legal team and remote team in gathering requirements and deliverables.
  • Participates in project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
  • Creates, maintains, prioritizes, and sequences the product backlog based on business value.
  • Responsible for creating Epics, Features and User Stories in Jira.
  • Co-ordinate the creation and review of functional test cases and UI Specifications and Creating help window for each UI change.
  • Acting as a liaison between the development team and legal counsel in Unites States.
  • Supporting the team on all functional related tasks.
  • Responsible for creating Epics, Features and User Stories in Jira.
  • Product Reviews and Testing.

Business System Analyst

Allianz
Trivandrum
06.2018 - 07.2019
  • Gathers information from stakeholders to document functional and system requirements.
  • Collaborates with Development team members to create detailed functional and technical specifications for complex development of new or modifications to existing applications or systems.
  • End to end coordination of Incidents and Production defects reported by Customers (BMW, Volkswagen, Volvo, etc), including incident status emails & Resolution confirmation requests.
  • Coordinate's activities of functional areas or Product areas, to ensure that business solution requirements are met.
  • Identifies and researches process changes or adjustments and escalates accordingly.
  • Ensured delivery of projects meet client and company expectations and needs.
  • Prioritization of incidents with Product Owners, as per the impact on Client Business and ad-hoc requests from them.
  • Responsible for Weekly Incident/defect/batch abort reports sent to the Project Manager.
  • Creates & Manages different dashboards in JIRA to help meet the requirements of the Project.

Technical Associate

IBM
Bangalore
07.2016 - 06.2018
  • Active directory managing and troubleshooting.
  • Troubleshooting network issues on both Ethernet and Wireless networks.
  • Single point of Contact for any Process related queries, and responsible for documentation and updating of Process.
  • Use remote tools for support and installations.
  • Configuring and troubleshooting issues related to VPN on Cisco environment.
  • Dispatching tickets and managing emails.
  • Worked on Citrix tools on Socks client, handling outlook issues and VPN.
  • Experienced with ticketing tools like Service Now.
  • Providing adequate reports and trackers on the web tickets, severity issues, email support backlogs.
  • Handled severity with the resolver groups.
  • Coordination of Outages/High priority incidents (P3/P2/P1) with the responsible resolver teams and handle the communication to clients till resolution.
  • Verifying the Network Down / Server down Issues & creating severity 1 tickets & following up with Command Center.

Education

B.E -

Srinivas Institute of Technology
Mangalore
01.2012 - 01.2016

CBSE - 12th -

Kendriya Vidyalaya
Kerala, India
03.2012

Skills

Confluence

Microsoft PowerPoint

Salesforce

Jira

Microsoft Excel

Wireframes

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Certification

Certified Scrum Product Owner

Timeline

Product Owner

FINASTRA
03.2021 - Current

Business System Analyst

Allianz
06.2018 - 07.2019

Technical Associate

IBM
07.2016 - 06.2018

B.E -

Srinivas Institute of Technology
01.2012 - 01.2016

CBSE - 12th -

Kendriya Vidyalaya

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Akhila K PProduct Owner