Akshay Bhusari
Senior Consultant
Pune
Summary
Accomplished professional with over 9.5 years of experience in Project Management, Business Process Management, IT Consulting, Business Analysis, and Software Development within the Life & Health Insurance domains. Demonstrated expertise in leading large-scale engagements, overseeing complex Project/Product Implementations, and driving business transformation through effective BPM strategies. Skilled in Agile/Scrum methodologies for iterative software development, ensuring efficient project delivery. Proven abilities in PMO management, KPI tracking, Project Governance, and Stakeholder Management. Well-versed in BRD & FRD designing, with proficiency in PAS systems (Life Asia, Ingenium) and CRMs (Siebel, MS). Extensive knowledge of insurance core processes including Claim Processing, Policy Servicing, New Business, and Maturity Processing. Committed to collaborative problem-solving, proactive risk management, and delivering innovative solutions that drive business growth.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Consultant
Capgemini Technology Services
1 2022 - Current
- Senior Consultant for Capgemini internal and external projects related to Insurance domains, PAS systems, POV’s, RFP’s and consulting related work.
- Mentoring junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritizing projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
- Project Description: Pre-Authorization Portal & Life Asia Integration (Prudential Singapore): Worked as Lead Business Analyst in project to develop a new customer, Agents & internal employees facing platform for raising New Pre-Authorization Request before hospitalization related to health products
- Responsible for understanding requirements and converting them into BRD document & User Stories including all type of details like Data dictionary, Process Flows, Fields Mapping, Screens, Integration points etc.
- Managed overall project activities like sprint planning, Team management, stakeholder management and Coordination with other internal and external teams.
- Project Description: Life Asia Policy Number Format Change Enhancement (Prudential Singapore): As Project Manager handled complete project monitoring in between various teams like development, testing, database, business stakeholders & platform owners etc.
- Successfully managed deadlines of project, launches, UAT & SIT timelines
- As Project Manager, Coordinated with higher management to provide updates of Projects in daily, weekly & monthly project status meetings including all type of reports.
- Project Description: E-Servicing Portal of Health Insurance Development Project: Project Managing a new customer & business facing platform for raising new service tickets related to health products Responsible for achieving project milestones, resolving team hurdles, resource allocation, project plan Managed overall project activities like sprint planning, team management, stakeholder management and co-ordination with other internal and external teams Life & Health Insurance.
- Project Description: (AIA Malaysia): Worked as Business Analyst on Life & Health Product development, Web Applications, Siebel CRM, Life Asia, Mobile Application, Service Integration, Third Party Integration projects which includes the Insurance business of their Sales, Services and operations in Malaysia Managed system integration of Web Portals and Web Applications that are integrated with Seibel CRM and CRM with the PAS for new business and policy admin functions like claims, client onboarding/new business, policy servicing, AFI/CFI, surrender, maturity benefits, daily batch processing, lapsations & renewals, U/W etc.
Senior Associate (Business Analyst)
Synechron Technology Pvt.Ltd
01.2021 - 01.2022
- Senior Business Analyst for TransAmerica- Onboarding Portal Project related to US Retirement Plans.
- Project Description: TransAmerica- Onboarding Portal for New Plan/Product Setup Project Description: TransAmerica basically works on US Retirement domain services for providing TPA and other services related to Plan/Product Setup and Client/Customer Onboarding.
- TransAmerica- Onboarding Portal is used for new plan/product setup for multiple clients/customers.
- Also it will be used for TPA services like record keeping and providing financial services related to new business and policy servicing.
- Also it will be used for communications, notifications and document generation purpose also related to respective plan.
- Responsibilities: Implement multiple business process owners to identify, define and document business needs and objectives, current operational procedures, problems and configuration of business rules.
- Gathering customer requirements through interviews, workshops, document analysis, surveys, use cases, scenarios and meetings.
- Assisting in creating, documenting and evaluating given solution to ensure that it is best solution to meet customer needs..
- Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders and also plan, handle and track project delivery achievements, resources, timeline and budget.
- Analyze and document accurate BRD from detailed business requirements, user guides and functional specification documents (FSD) including data sources.
- Creating following types of documents and artefacts that represent scope and description of requirements and their solutions i.e. Business specification documents, workflow diagrams, use cases and user stories.
- Review and sign-off artefacts and solutions produced by technical teams and vendor Provide linkage between client’s business and technical staff regarding requirements throughout development life-cycle.
- Identify and assist in development by training for requirements for delivery of all system projects Monitoring of activities to meet deadlines and commitments relative to monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans.
- Proactively anticipate/identify issues through testing and processes monitoring to ensure smooth implementation of project.
- Assist in conducting application walkthrough and workshop sessions for the UAT team.
- Provide support to testing team and business users during UAT, regression testing and post-implementation-phases.
Business Analyst
HDFC Life Insurance Pvt.Ltd
12.2018 - 01.2021
- Business Analyst for New Business and Partner Integration,Ecommerce and Digital Marketing
- Projects: Product Development (C2P3D, C2PP, Sanchay Plus, Cancer Care, Easy Health) Payment Gateway Integrations
- Third Party Integration
- CRM & Life Asia Integration
- Mobile Application Development CKYC, Adhaar& PAN Integration with HDFC Life Products IRDA guidelines implementations Project Description: Working on HDFC Life Web Applications, Web portals, Siebel CRM, Edit Application, Life Asia, Flowdox system ,Mobile Application, Service Integration, Third Party Integration and Life Insurance Products which includes the Insurance business of their Sales, Services and operations in India
- Responsibilities: Implement multiple business process owners to identify, define and document business needs and objectives, current operational procedures, problems and configuration of business rules
- Gathering customer requirements through interviews, workshops, document analysis, surveys, use cases, scenarios and meetings
- Assisting in creating, documenting and evaluating a given solution to ensure that it is the best solution to meet the customer needs
- Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders and also plan, handle and track project delivery achievements, resources, timeline and budget
- Analyze and document accurate BRD from detailed business requirements, user guides and functional specification documents (FSD) including the data sources
- Creating the following types of documents and artefacts that represent the scope and description of the requirements and their solutions i.e.,Business specification documents, workflow diagrams, use cases and user stories
- Review and sign-off the artefacts and solutions produced by the technical teams and vendor Provide linkage between the client’s business and technical staff regarding the requirements throughout the development life-cycle
- Identify and assist in the development by training for requirements for the delivery of all system projects Monitoring of activities to meet deadlines and commitments relative to monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans
- Proactively anticipate/identify issues through testing and processes monitoring to ensure smooth implementation of the project
- Assist in conducting application walkthrough and workshop sessions for the UAT team
- Provide support to testing team and business users during UAT, regression testing and post-implementation-phases.
Test Lead
Qualitykiosk Technologies Pvt.Ltd
01.2018 - 12.2018
- Project Description: The Software’s and Applications where successfully implemented at the entire HDFC Life network in India
- Also all systems are integrated with each other like Web Portals and Web Applications are integrated with HDFC Life Seibel CRM and also CRM is integrated with Life Asia for New Business and Policy Servicing
- In that I also worked with various enhancements
- Responsibilities: Engaging with clients/stakeholders by arranging meetings to gain in depth understanding of business requirements that are documented in pre-agreed formats and signed off by business users Preparing Business Requirement Documents (BRD), Functional Specifications and GAP analysis documents according to finalized business requirements
- Obtaining the effort estimates and raising the same with IT teams
- Tracking the changes with tools - ICM / Hygiene / Mantis / Redmine
- Working in Waterfall or Agile methodology and ensuring successful implementation of functional requirements within timelines
- Involving in UAT release of requirements and seeking sign off from business users after closure of feedback raised by them and ensuring timely delivery of projects
- Ensuring complete testing of the requirement during UAT with effective bug tracking and reviewing test cases
- Reviewing the deployment process and participating in providing suggestions for improvement
- Engaging with partners for understanding on term product calculations, payments integration and setup of processes in systems
- Managing vendors by obtaining pricing, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs and evaluating performance
- Exploring to projects related to Analytics, Digitization, Ecommerce and Automation.
Sr. Quality Analyst
Qualitykiosk Technologies Pvt.Ltd
11.2016 - 12.2017
- Project Description: India First Life Web Portal, Products validations, MS Dynamic CRM Application, Life Asia(New Business),Flowdox application, Mobile Applications, Services Integration, Third Party Integration
- Responsibilities: Handling various activities of the project like information gathering, analysing the information gathered, documenting the functional or business requirements
- Handled the tasks of providing accurate and timely estimates for QA time-lines and effort
- Ability to prioritize and conduct multiple tasks under deadline and budget constraints
- Involved in peer reviews and preparation of traceability matrix
- Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and to make the Test plan scenarios for the testing team
- Maintaining the test data and test repository requirements
- Tested all the products and ensured they delivered users' requirements
- Expertise in performing different kinds of testing like Sanity, Smoke, Black Box, GUI, Functionality, Integration, Regression, System and User Acceptance Testing (UAT)
- Lead the identification of defects and worked closely with developers to ensure solutions were implemented for meeting customer requirements.
Quality Analyst
Aviva Life Insurance
02.2015 - 10.2016
- Role –Quality Analyst February 2015–October 2016 Assistant Team Lead cum Test Engineerfor Core software of Insurance i.e
- Life Asia Project Description: Life Asia is developed by DXC technology Ltd, Singapore
- This software is used to implement different Line of Business viz., Traditional Business, Unit Linked Business
- Life Asia allows processing of a Life insurance application through the entire life cycle-starting from receipt of application, client creation, proposal creation, conversion to contract, modifying contract, claims processing
- Responsibilities: Good knowledge of Software Development Life Cycle (SDLC) methodologies like Agile & waterfall methodology
- Handled the tasks of providing accurate and timely estimates for QA time-lines and effort
- Ability to prioritize and conduct multiple tasks under deadline and budget constraints
- Involved in peer reviews and preparation of traceability matrix
- Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and to make the Test plan scenarios for the testing team
- Maintaining the test data and test repository requirements
- Tested all the products and ensured they delivered users' requirements
- Expertise in performing different kinds of testing like Sanity, Smoke, Black Box, GUI, Functionality, Integration, Regression, System and User Acceptance Testing (UAT)
- Led the identification of defects and worked closely with developers to ensure solutions were implemented for meeting customer requirements
- Generating reports and sending to the clients as well as seniors
- Attending weekly project checkpoint meetings and addressing issues related to test activities
- Preparation of project completion report and coordinating with user for sign off on the test results
- Played an active role in project lifecycle, from reviewing requirements through release and post-launch support
- Provide maintenance and support towards resolving issues, bugs etc on products put on production
- Providing technical guidance and training to lower-level software test personnel.
Education
Bachelor of Engineering in Computer Science & Engineering - Computer Science & Engineering
PICE, Nagpur, University of Nagpur
Nagpur 08.2011 - 04.2014
Polytechnic Diploma - Computer Engineering Technology
Priyandarshini Polytechnic Nagpur
Nagpur, India 08.2008 - 06.2011
High School Diploma -
Parmanand Vidyalaya Vyahad
Vyahad 06.2007 - 03.2008
Skills
Excellent knowledge for Insurance Domain Specifically Life Insurance
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Familiar with Agile software development methodology
Expert in Business Analysis and Business Analytics
Resourceful thinker, leader and communicator in fast-paced quality/ engineering environment
Proficient in grasping new technical concepts and utilizing them in effective manner
BRD, FRD, User Stories Design
Product Configuration
GAP Analysis
Project Management
Consulting
Performance Benchmarking
Productivity Improvement
Business Analysis
PAS Systems & CRM Integration
Accomplishments
- Certified Scrum Master
- Connected Project Manager Certification
- Business Analyst Certification
- Successfully completed Diploma in Software Testing course.
- Attended 8 days training program of professional Business Analyst.
- Felicitated by Young Promising Employee for the Year 2016-17.
Pancardnumber
CCRPB8120R
Personal Information
- Date of Birth: 08/30/1992
- Nationality: Indian
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Certification
Certified Scrum Master
Timeline
CSC - Certified Senior Consultant
04-2024
Certified Scrum Master
11-2023
Senior Associate (Business Analyst)
Synechron Technology Pvt.Ltd
01.2021 - 01.2022
Business Analyst
HDFC Life Insurance Pvt.Ltd
12.2018 - 01.2021
Test Lead
Qualitykiosk Technologies Pvt.Ltd
01.2018 - 12.2018
Sr. Quality Analyst
Qualitykiosk Technologies Pvt.Ltd
11.2016 - 12.2017
Quality Analyst
Aviva Life Insurance
02.2015 - 10.2016
Bachelor of Engineering in Computer Science & Engineering - Computer Science & Engineering
PICE, Nagpur, University of Nagpur
08.2011 - 04.2014
Polytechnic Diploma - Computer Engineering Technology
Priyandarshini Polytechnic Nagpur
08.2008 - 06.2011
High School Diploma -
Parmanand Vidyalaya Vyahad
06.2007 - 03.2008
Senior Consultant
Capgemini Technology Services
1 2022 - Current
Similar Profiles
NIKHIL CHITALENIKHIL CHITALE
Senior Manager at Capgemini Technology ServicesSenior Manager at Capgemini Technology Services
Eswari RajamanikkamEswari Rajamanikkam
Senior Associate - Accounts Payable at Capgemini Technology ServicesSenior Associate - Accounts Payable at Capgemini Technology Services
Nitesh FulzeleNitesh Fulzele
Manager at Capgemini Technology ServicesManager at Capgemini Technology Services