Akshay Bhusari

PRUDENTIAL SINGAPORE– PruAction Flutter → React Next.js Migration (2026–Current)

• Led end‑to‑end business analysis and delivery for migration of a Flutter‑based agent‑facing application to a React Next.js platform.
• Conducted detailed as‑is vs to‑be analysis, identifying critical rendering, performance, and user‑experience gaps in the legacy application.
• Defined functional requirements, user journeys, and UX improvements in close collaboration with business stakeholders and development teams.
• Translated business needs into clear user stories, acceptance criteria, and backlog prioritization, ensuring alignment with Agile delivery goals.
• Acted as bridge between business, UX, and engineering teams, enabling rapid decision‑making and issue resolution.
• Successfully delivered a high‑quality, performance‑optimized application within a 4‑week Agile timeline, meeting all functional and usability expectations.

NICE CX1 IMPLEMENTATION - Lead Business Analayst:

• Chubb APAC Contact Center is proposed to be migrated from the current Genesys, CISCO and Avaya on-premises systems to the CCaaS solution: NICE CXone.
• NICE CXone is a cloud-based Contact Center solution that provides omni-channel capabilities for managing voice as well as digital customer interactions. In this project I was worked as Lead Business Analyst & managing all the APAC regions.

WTW- Product Owner/Lead Business Analyst:

• Spearheaded the development of an internal insurance broker platform for invoicing, cash allocation, and payment management across corporate insurance products.
• Crafted detailed BRDs and User Stories, covering Data Dictionary, Process Flows, Field Mapping, Screens, and Integration Points. Managed project activities, including sprint planning, team leadership, and stakeholder engagement, ensuring on-time delivery.
• Coordinated with internal and external teams to optimize processes and enhance project efficiency.

AIA PH- Program Manager:

• Developed Agile and risk management curricula for 100+ project managers.
• Created a centralized KPI reporting dashboard for 40+ projects to enhance decision-making. Reduced project cycle times with an enterprise-wide portfolio management framework.
• Implemented innovative tracking and governance strategies for comprehensive project oversight.

• Senior Consultant for Capgemini internal and external projects related to Insurance domains, PAS systems, POV’s, RFP’s and consulting related work.
• Mentoring junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Prioritizing projects and project tasks depending upon key milestones and deadline dates.
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Managed cross-functional teams to ensure timely delivery of high-quality solutions for various projects.
• Project Description: Pre-Authorization Portal & Life Asia Integration (Prudential Singapore): Worked as Lead Business Analyst in project to develop a new customer, Agents & internal employees facing platform for raising New Pre-Authorization Request before hospitalization related to health products
• Responsible for understanding requirements and converting them into BRD document & User Stories including all type of details like Data dictionary, Process Flows, Fields Mapping, Screens, Integration points etc.
• Managed overall project activities like sprint planning, Team management, stakeholder management and Coordination with other internal and external teams.
• Project Description: Life Asia Policy Number Format Change Enhancement (Prudential Singapore): As Project Manager handled complete project monitoring in between various teams like development, testing, database, business stakeholders & platform owners etc.
• Successfully managed deadlines of project, launches, UAT & SIT timelines
• As Project Manager, Coordinated with higher management to provide updates of Projects in daily, weekly & monthly project status meetings including all type of reports.
• Project Description: E-Servicing Portal of Health Insurance Development Project: Project Managing a new customer & business facing platform for raising new service tickets related to health products Responsible for achieving project milestones, resolving team hurdles, resource allocation, project plan Managed overall project activities like sprint planning, team management, stakeholder management and co-ordination with other internal and external teams Life & Health Insurance.
• Project Description: (AIA Malaysia): Worked as Business Analyst on Life & Health Product development, Web Applications, Siebel CRM, Life Asia, Mobile Application, Service Integration, Third Party Integration projects which includes the Insurance business of their Sales, Services and operations in Malaysia Managed system integration of Web Portals and Web Applications that are integrated with Seibel CRM and CRM with the PAS for new business and policy admin functions like claims, client onboarding/new business, policy servicing, AFI/CFI, surrender, maturity benefits, daily batch processing, lapsations & renewals, U/W etc.

• Senior Business Analyst for TransAmerica- Onboarding Portal Project related to US Retirement Plans.
• Trained junior associates in proper procedures, team policies and strategies for success.
• Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance.
• Managed data collection, visualisation and reporting for projects of different scale and applications.
• Facilitated client meetings to discuss case progress, strategies, and expected outcomes, ensuring transparency.
• Developed and implemented training programmes for junior associates, enhancing their skills and firm's talent pool.
• Managed client portfolios, fostering strong relationships and ensuring satisfaction with legal services provided.
• Streamlined internal processes to enhance operational efficiency, resulting in a 20% reduction in case handling time.
• Conducted in-depth research and developed targeted prospect lists for planned campaigns and events.
• Oversaw risk management strategies, minimising legal exposure and protecting client interests.
• Collaborated with senior partners on high-profile cases, gaining invaluable experience and exposure to complex litigation.
• Project Description: TransAmerica- Onboarding Portal for New Plan/Product Setup Project Description: TransAmerica basically works on US Retirement domain services for providing TPA and other services related to Plan/Product Setup and Client/Customer Onboarding.
• TransAmerica- Onboarding Portal is used for new plan/product setup for multiple clients/customers.
• Also it will be used for TPA services like record keeping and providing financial services related to new business and policy servicing.
• Also it will be used for communications, notifications and document generation purpose also related to respective plan.
• Responsibilities: Implement multiple business process owners to identify, define and document business needs and objectives, current operational procedures, problems and configuration of business rules.
• Gathering customer requirements through interviews, workshops, document analysis, surveys, use cases, scenarios and meetings.
• Assisting in creating, documenting and evaluating given solution to ensure that it is best solution to meet customer needs..
• Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders and also plan, handle and track project delivery achievements, resources, timeline and budget.
• Analyze and document accurate BRD from detailed business requirements, user guides and functional specification documents (FSD) including data sources.
• Creating following types of documents and artefacts that represent scope and description of requirements and their solutions i.e. Business specification documents, workflow diagrams, use cases and user stories.
• Review and sign-off artefacts and solutions produced by technical teams and vendor Provide linkage between client’s business and technical staff regarding requirements throughout development life-cycle.
• Identify and assist in development by training for requirements for delivery of all system projects Monitoring of activities to meet deadlines and commitments relative to monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans.
• Proactively anticipate/identify issues through testing and processes monitoring to ensure smooth implementation of project.
• Assist in conducting application walkthrough and workshop sessions for the UAT team.
• Provide support to testing team and business users during UAT, regression testing and post-implementation-phases.

• Business Analyst for New Business and Partner Integration,Ecommerce and Digital Marketing
• Projects: Product Development (C2P3D, C2PP, Sanchay Plus, Cancer Care, Easy Health) Payment Gateway Integrations
• Third Party Integration
• CRM & Life Asia Integration
• Mobile Application Development CKYC, Adhaar& PAN Integration with HDFC Life Products IRDA guidelines implementations Project Description: Working on HDFC Life Web Applications, Web portals, Siebel CRM, Edit Application, Life Asia, Flowdox system ,Mobile Application, Service Integration, Third Party Integration and Life Insurance Products which includes the Insurance business of their Sales, Services and operations in India
• Responsibilities: Implement multiple business process owners to identify, define and document business needs and objectives, current operational procedures, problems and configuration of business rules
• Gathering customer requirements through interviews, workshops, document analysis, surveys, use cases, scenarios and meetings
• Assisting in creating, documenting and evaluating a given solution to ensure that it is the best solution to meet the customer needs
• Defining project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders and also plan, handle and track project delivery achievements, resources, timeline and budget
• Analyze and document accurate BRD from detailed business requirements, user guides and functional specification documents (FSD) including the data sources
• Creating the following types of documents and artefacts that represent the scope and description of the requirements and their solutions i.e.,Business specification documents, workflow diagrams, use cases and user stories
• Review and sign-off the artefacts and solutions produced by the technical teams and vendor Provide linkage between the client’s business and technical staff regarding the requirements throughout the development life-cycle
• Identify and assist in the development by training for requirements for the delivery of all system projects Monitoring of activities to meet deadlines and commitments relative to monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans
• Proactively anticipate/identify issues through testing and processes monitoring to ensure smooth implementation of the project
• Assist in conducting application walkthrough and workshop sessions for the UAT team
• Provide support to testing team and business users during UAT, regression testing and post-implementation-phases.

• Project Description: The Software’s and Applications where successfully implemented at the entire HDFC Life network in India
• Also all systems are integrated with each other like Web Portals and Web Applications are integrated with HDFC Life Seibel CRM and also CRM is integrated with Life Asia for New Business and Policy Servicing
• In that I also worked with various enhancements
• Responsibilities: Engaging with clients/stakeholders by arranging meetings to gain in depth understanding of business requirements that are documented in pre-agreed formats and signed off by business users Preparing Business Requirement Documents (BRD), Functional Specifications and GAP analysis documents according to finalized business requirements
• Obtaining the effort estimates and raising the same with IT teams
• Tracking the changes with tools - ICM / Hygiene / Mantis / Redmine
• Working in Waterfall or Agile methodology and ensuring successful implementation of functional requirements within timelines
• Involving in UAT release of requirements and seeking sign off from business users after closure of feedback raised by them and ensuring timely delivery of projects
• Ensuring complete testing of the requirement during UAT with effective bug tracking and reviewing test cases
• Reviewing the deployment process and participating in providing suggestions for improvement
• Engaging with partners for understanding on term product calculations, payments integration and setup of processes in systems
• Managing vendors by obtaining pricing, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs and evaluating performance
• Exploring to projects related to Analytics, Digitization, Ecommerce and Automation.

• Project Description: India First Life Web Portal, Products validations, MS Dynamic CRM Application, Life Asia(New Business),Flowdox application, Mobile Applications, Services Integration, Third Party Integration
• Responsibilities: Handling various activities of the project like information gathering, analysing the information gathered, documenting the functional or business requirements
• Handled the tasks of providing accurate and timely estimates for QA time-lines and effort
• Ability to prioritize and conduct multiple tasks under deadline and budget constraints
• Involved in peer reviews and preparation of traceability matrix
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and to make the Test plan scenarios for the testing team
• Maintaining the test data and test repository requirements
• Tested all the products and ensured they delivered users' requirements
• Expertise in performing different kinds of testing like Sanity, Smoke, Black Box, GUI, Functionality, Integration, Regression, System and User Acceptance Testing (UAT)
• Lead the identification of defects and worked closely with developers to ensure solutions were implemented for meeting customer requirements.

• Role –Quality Analyst February 2015–October 2016 Assistant Team Lead cum Test Engineerfor Core software of Insurance i.e
• Life Asia Project Description: Life Asia is developed by DXC technology Ltd, Singapore
• This software is used to implement different Line of Business viz., Traditional Business, Unit Linked Business
• Life Asia allows processing of a Life insurance application through the entire life cycle-starting from receipt of application, client creation, proposal creation, conversion to contract, modifying contract, claims processing
• Responsibilities: Good knowledge of Software Development Life Cycle (SDLC) methodologies like Agile & waterfall methodology
• Handled the tasks of providing accurate and timely estimates for QA time-lines and effort
• Ability to prioritize and conduct multiple tasks under deadline and budget constraints
• Involved in peer reviews and preparation of traceability matrix
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and to make the Test plan scenarios for the testing team
• Maintaining the test data and test repository requirements
• Tested all the products and ensured they delivered users' requirements
• Expertise in performing different kinds of testing like Sanity, Smoke, Black Box, GUI, Functionality, Integration, Regression, System and User Acceptance Testing (UAT)
• Led the identification of defects and worked closely with developers to ensure solutions were implemented for meeting customer requirements
• Generating reports and sending to the clients as well as seniors
• Attending weekly project checkpoint meetings and addressing issues related to test activities
• Preparation of project completion report and coordinating with user for sign off on the test results
• Played an active role in project lifecycle, from reviewing requirements through release and post-launch support
• Provide maintenance and support towards resolving issues, bugs etc on products put on production
• Providing technical guidance and training to lower-level software test personnel.