Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akshay Narkhede

Pune

Summary

Results-driven and detail-oriented in Customer Success and Technical Analyst field with 7+ years of experience supporting U.S.-based dealers and enterprise clients. Adept at managing websites, digital analytics GA, technical domain operations (CNAM, A records), and SLA compliance. Proven ability to build strong client relationships, resolve complex technical issues, and drive cross-functional coordination to improve client satisfaction and data accuracy. Demonstrates exceptional professional communication skills and a proactive approach to problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Client Technical Analyst

Sincro – A DealerOn Company
06.2021 - Current
  • Act as SME for U.S. dealer accounts, ensuring timely resolution of data discrepancies and inventory syndication issues.
  • Manage complex troubleshooting tasks data feed integrity, and backend processes
  • Developed call-to-action plans to improve IT service effectiveness.
  • Serve as the primary liaison between internal teams and third-party providers for domain-related issues including CNAM configuration, A-record pointing, and SSL/SLA validation errors.
  • Managed a portfolio of 30+ dealer accounts, providing digital performance reporting using Google Analytics, monthly scorecards, and KPI reviews..
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Resolving issues related to domains example transfer of the domain.
  • Delivered strategic recommendations based on traffic, engagement, and lead generation trends.
  • Collaborated with web Dev and SEO teams to align insights with actionable improvements.
  • Trained newly onboarded team members and played a key role in documenting current business processes using structured modeling techniques to enhance onboarding and operational clarity.

Senior Process Executive

Infosys BPM Limited
07.2018 - 06.2021
  • Led process improvement initiatives to enhance operational efficiency and reduce turnaround times.
  • Mentored junior team members, fostering skill development and promoting knowledge sharing within the team.
  • Analyzed workflow processes, identifying bottlenecks and implementing solutions for increased productivity.
  • Collaborated with cross-functional teams to align on project objectives and deliverables, ensuring seamless execution.
  • Developed training materials and conducted workshops to elevate team proficiency in system usage and best practices.
  • Generated monthly metric reports, interpreted results and developed processes and solutions.
  • Prepared accurate documents for customer and business needs.

Education

Bachelor of Computer Science -

Deogiri College
Aurangabad, India
01-2017

PGDM -

Welingkar Institute of Management
01-2021

Skills

  • Client relationship management
  • Incident management
  • JSON/XML feeds, Tableau, DNS Tools, CRM Platforms
  • Coordinating with development, SEO, and data support teams
  • Cross-functional stakeholder communication
  • SLA adherence and issue resolution coordination
  • Proactive stakeholder management and escalation handling
  • Attention to detail in communicating data discrepancies and resolutions
  • Google Analytics (GA4 & Universal) reporting and analysis
  • DNS troubleshooting: CNAM configuration and A-record and SSL setup

Certification

  • Salesforce: Einstein Analytics
  • Business Plan Development
  • Strategy Planning and

Timeline

Sr. Client Technical Analyst

Sincro – A DealerOn Company
06.2021 - Current

Senior Process Executive

Infosys BPM Limited
07.2018 - 06.2021

Bachelor of Computer Science -

Deogiri College

PGDM -

Welingkar Institute of Management

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Akshay Narkhede