Summary
Overview
Work History
Education
Skills
Timeline
Generic
Akshay Rawade

Akshay Rawade

Lead Associate - Account Receivable
Pune

Summary

Dynamic professional with extensive experience in operations management and client relationship management at WNS Global Services. Proven track record in enhancing customer satisfaction and achieving a high billing-to-collection ratio. Skilled in AR/AP and financial reporting, complemented by strong problem-solving abilities and excellent communication skills.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Lead Associate

WNS Global Services Pvt. Ltd.
09.2023 - Current
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Working to handle Amazon clients for all the regions with respect to billing, invoicing, and collection. (Regions: UK, Germany, France, Sweden, Netherlands, Belgium, Poland, Spain, and Italy)
  • Collection: Key person for cash collection from clients, and maintaining the billing vs. collection ratio.
  • Initiating and sending a customer refund request to the AP team, as per the statement of account. Preparing a statement of account for the client.
  • Cash forecast preparation.
  • Balance reconciliation between the client and the customer statement of account.
  • Dispute: Managing customer disputes, queries with the dispute team in respect of purchase orders, invoicing, and credit.
  • Working in SAP (S/4HANA), T-Code: FBL5N, FBL1N, F-32, FB03, ZSOA.
  • Payment application, collection tool implementation.
  • Interacting with clients through emails and calls.
  • Report preparation and submission to higher management as needed.

Customer Service Executive – Finance & Treasury

Tata Communications Ltd.
04.2020 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Working to handle 250+ international (U.S.) clients with respect to billing, invoicing, and collection. The first point of contact for these clients for any query or requirement.
  • Collection: Key person for cash collection from clients, and maintaining the billing vs. collection ratio.
  • Initiating and sending a customer payment request to the AP team, as per the statement of account. Preparing the SOA for the client.
  • Balance reconciliation between the client and TATA's statement of account. Sending a balance confirmation letter.
  • Issue Resolution Team (IRT): Managing customer disputes, queries with the IRT team in respect to purchase orders, invoicing, and credit.
  • Working in SAP (S/4HANA): interacting with the client through emails, calls, and MS Teams. Scheduling and attending client meetings as a collections account manager.
  • Dunning process: Taking dunning action on clients for non-payment.
  • Notice of Intent (NOI): Initiating NOI on non-payment after securing the necessary approvals from the product and sales teams.
  • Service Blocking: Raising a request to the technical team for blocking the service on NOI expiration.
  • Legal Demand Letter (LDL): Preparing a report for the legal team to take legal action and assign the account to collection agencies.
  • PDD reduction
  • Report preparation and submission to higher management as needed.

Team Lead

Evolve Technologies & Services (P) Ltd.
04.2016 - 04.2020
  • Working for clients like Nokia, Samsung, Ericsson, Vodafone, and other telecom leaders.
  • Order to cash (O2C): Having good knowledge about order management and cash collection.
  • Account Receivable (AR): Handling the start-to-end account receivable process.
  • Excellent knowledge about invoicing and billing.
  • Purchase Order: PO receiving and calculation as per agreements.
  • Invoice: Invoice generation and submission.
  • OTC, debit note, credit note, and payment advice.
  • Collection: Payment recovery, outstanding closing, and adjustments.
  • Billed and unbilled cost reconciliation.
  • Revenue leakage and bad debts.
  • Revenue provision and tax calculations.
  • Working on clients' accounts payable portal for invoice submission and payment status.
  • Mailing and arranging meetings with clients as needed.
  • Interacting with clients through emails and calls for billing and payment follow-ups.
  • New ideas and work activity implementation to set up new clients in the ERP system.
  • Monthly presentation and closing of books and accounts.
  • Data reconciliation.
  • Performing work allocation activities within a team to enhance productivity.
  • Report preparation and submission to higher management as needed.

Business Associate

Tata Consultancy Services (P) Ltd.
06.2015 - 04.2016
  • Working on the HDFC Life Insurance project.
  • Receiving and Processing Policy Documents.
  • Report analysis and supporting document verification.
  • Interacting with the client regarding reports and escalations.
  • Data analysis and preparing reports.

Education

MBA - Finance

Trinity COE&R Pisoli, Pune
Pune
04.2001 -

BBA - Business Management

KBPIMSR, Satara
Satara
04.2001 -

Higher Secondary School -

Dravid High School, Wai
Wai
04.2001 -

Secondary School -

Bapusaheb Shinde Madhyamik Vidhyalay
Wai
04.2001 -

Skills

    SAP (S4HANA, MOZART)

    AR/AP

    Billing and coding

    Collections

    Accounting

    Financial reporting

    Invoice processing

    Operations management

    Mail management

    Decision-making

    Excellent communication

Timeline

Lead Associate

WNS Global Services Pvt. Ltd.
09.2023 - Current

Customer Service Executive – Finance & Treasury

Tata Communications Ltd.
04.2020 - 09.2023

Team Lead

Evolve Technologies & Services (P) Ltd.
04.2016 - 04.2020

Business Associate

Tata Consultancy Services (P) Ltd.
06.2015 - 04.2016

MBA - Finance

Trinity COE&R Pisoli, Pune
04.2001 -

BBA - Business Management

KBPIMSR, Satara
04.2001 -

Higher Secondary School -

Dravid High School, Wai
04.2001 -

Secondary School -

Bapusaheb Shinde Madhyamik Vidhyalay
04.2001 -

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Akshay RawadeLead Associate - Account Receivable