Akshay Sajnani
Mumbai
Summary
Career Objective:
To take up the challenging position in dynamic result-oriented organization and to utilize professional qualification, skills and abilities to the optimum.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Desktop Support
Birlasoft
12.2022 - 05.2024
- Configuration of windows licensed laptops Dell, Microsoft Surface Go, HP, Lenovo
- Configuration of Mac Book air, And iPad
- Joining Domain through script and resetting password of users from Active directory and disabling users’ account
- Trouble shooting laptops issue, and mac issues
- Configuration of Konica Bizhub and HP Network Printers BY assigning IPS and downloading drivers and Checking ink in printer
- Rasing SR and incident request through summit ticketing tool
- Monitoring Faults in laptops from Sy tract web console. By host name or email ID
- Call log with Zscaler team to solve VPN issue
- Call log with O365 team to solve mailing issue
- Installing DSC Software and configuration DSC
- Migrating laptops to Azure EntraID Manual or Azure Auto Pilot Mode.
- Managing VIP/MD’s call via Team or team viewer
- Supporting VIP user On ABG Awards
- Sap installation and configuration
- Call log with HP Dell Lenovo for hardware related issues.
- Solving server issues. Creating server profiles and VM in Hyper-V Manager
- Formatting Laptops and creating boo table pen drives.
- Assigning MS Office licensed E3 & E1 to users and creating DL From office 365 team
- Creating Backup of Laptops in one drive or external drive
- Creating outlook PST
- Sending Bulk mails to VIP users through SMTP server send blaster application
- Maintain the bulk mail tracker
Service Desk Engineer
Soft Cell Technologies Global PVT LTD
10.2021 - 09.2022
- Night shift Activity
- · Checking Windows update & sending report
- · Blocking Anti-Spam Mails from cisco website from bn1, bn2, bn3, bn4
- · Monitoring HDFC 5 Backups which is ISP221 NetBackup, ISP309 NetBackup, STLNB04 NetBackup, STLBKP01 NetBackup, NSPKC Backup and sending IDC Backup report
- · Monitoring branch backup and sending report
- · Sending backup policy
- · Monitoring HDFC Primary & Secondary links and P2P links and sending reporting
- Morning Shift & Afternoon shift Activity
- · Sending logs ticket for HDFC
- · Adding DNS Records in Cloudflare and Power DNS sending zones files to customers
- A DNS record is a database record used to map a URL to an IP address.
- CNAME records are typically used to map a subdomain such as www or mail to the domain hosting that subdomain's content.
- A DNS 'mail exchange' (MX) record directs email to a mail server.
- Basically, NS records tell the Internet where to go to find out a domain's IP address.
- TXT records are a type of Domain Name System (DNS) record that contains text information for sources outside of your domain.
- · Trouble shooting of web hosting tickets from Linux and windows Plesk
- · Assigning tickets to specific team by using HPSM ticketing tool
- · Sharing FTP website username and password from Linux or windows Plesk
- · Checking internal tickets by executing SSTFS sending notification to customers of domain renewal, and web hosting. Adding domains to cart for renewal and registering of domain from domreg panel and creating new address panel of customer who is not register with soft cell
- · Sending website panel details to customers
- · Monitoring of CPU utilization, Disk utilization, partition utilization, service down alerts, SMTP services, from opera manager
- · Redirection of DNS records
- · Creating zone file & master zone for Cloudflare
- · Extending 15 days renewal from GSFTP and activating It
- · Trouble shooting of mail services of Axigen from webadmin and outlook mail services.
- · Raising Ticket to reseller club to solve domain related issues and chatting with reseller engineer
- · Discussing with customers regarding shared web hosting and dedicated web hosting and sharing IP addresses.
- · Transferring domains from soft cell to another domain service provider
- · Sending NMS report, lentra NMS report, HDFC NMS report
- · Sending SPAM Header to anti-spam service provider.
- · Creating HDFC and BICON MIS report
- · Renewing 101 Domains.
- · Work on HPSM and HCL ticketing tools.
- Monday Activity: -30 days & 7days domain renewal report& Website hosting renewal report
- Wednesday Activity: - Checking Windows update of HDFC AWS & DLP server sending report
Network and Connectivity Engineer
Asian Infotel PVT LTD
10.2020 - 09.2021
- · Visiting CO-Operative Banks & Solving Connectivity Issues
- · Solving MTNL Leased Circuits of M5 M2 M4 H4
- · Configuration of Cisco Routers & Switches 800m series & RV042 Series and Airpro Modems
- · Troubleshooting of Firewalls
- · Configuration of wireless network and range extender
- · Checking MTNL Network by Exchange, Pillar, DP Box & Bank
- · Field Network Connectivity Engineer
Desktop Support Engineer
Perfect Computers
04.2016 - 10.2016
- · Assembling of Desktops
- · Installation of OS Windows 7,8,8.1,10
- · Installation of Antivirus software
- · Troubleshooting of OS
- · Configure of office 365 & Outlook
Education
Bachelor of Computer Applications - Information Technology
St. Angelo’s Computer Education
Kandivali West 04.2019
Skills
- IT Skills
- Azure Identity Management:
- Creating and managing Azure Active Directory users, groups, and roles, implementing multi-factor authentication (MFA)
- Azure Storage:
- Creating and managing storage accounts, utilizing different storage types (Blob, Queue, Table), data redundancy options
- Azure Compute:
- Deploying and managing virtual machines (VMs), scaling VM instances, utilizing Azure Spot Instances
- Virtual Networking:
- Configuring virtual networks, subnets, network security groups (NSGs), load balancers, and VPN gateways
- Azure Monitoring:
- Implementing monitoring solutions to track resource health, performance metrics, and alerts
- Azure Resource Manager (ARM) Templates:
- Using ARM templates for infrastructure as code, defining deployments and configurations in JSON format
- PowerShell and Azure CLI:
- Scripting and automating Azure management tasks using PowerShell and Azure CLI commands
- Other relevant skills to mention depending on experience:
- Azure Backup and Site Recovery: Implementing data protection strategies with Azure Backup and Site Recovery
- Azure Cost Management: Analyzing and optimizing Azure spending
- Azure Security Best Practices: Implementing security measures like role-based access control (RBAC), network security groups, and encryption
- Azure DevOps Integration: Integrating Azure deployments with Azure DevOps pipelines
Languages
Certification
Certification: -
·Microsoft Certified: Azure Administrator Associate
Credential ID: 262B8B485ED84554 Certification number: 6E3A59-82845Y
Earned on: 25 September 2024 Expires on: 26 September 2025
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
sindhi
Advanced (C1)
Timeline
Remote Desktop Support
Birlasoft
12.2022 - 05.2024
Service Desk Engineer
Soft Cell Technologies Global PVT LTD
10.2021 - 09.2022
Network and Connectivity Engineer
Asian Infotel PVT LTD
10.2020 - 09.2021
Desktop Support Engineer
Perfect Computers
04.2016 - 10.2016
Bachelor of Computer Applications - Information Technology
St. Angelo’s Computer Education
Certification: -
·Microsoft Certified: Azure Administrator Associate
Credential ID: 262B8B485ED84554 Certification number: 6E3A59-82845Y
Earned on: 25 September 2024 Expires on: 26 September 2025
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