Akshay More

• Designed and implemented enterprise-scale cloud solutions on Microsoft Azure aligned with business, security, and compliance requirements.
• Led end-to-end cloud transformation initiatives, including assessment, planning, migration, modernization, and post-migration optimization.
• Architected highly available, scalable, and resilient solutions using Azure Virtual Machines, App Services, Azure Kubernetes Service (AKS), Azure Functions, and Azure SQL Database.
• Developed Azure Landing Zone architecture incorporating governance, networking, identity, security, and cost management best practices.
• Designed hub-and-spoke network topology using Azure Virtual Network, Azure Firewall, VPN Gateway, ExpressRoute, NSGs, and Azure Bastion.
• Implemented Zero Trust security architecture using Microsoft Entra ID (Azure AD), Managed Identities, Azure Key Vault, Microsoft Defender for Cloud, and Azure Policy.
• Defined disaster recovery and business continuity strategies leveraging Azure Site Recovery, Azure Backup, Availability Zones, and Geo-Redundant Storage.
• Automated infrastructure deployment using Terraform, Bicep, ARM templates, Azure DevOps, and GitHub Actions.
• Established monitoring and observability using Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel.
• Optimized Azure spending through Azure Cost Management, Reserved Instances, Auto Scaling, and resource right-sizing.

• Conducted infrastructure and application discovery using Azure Migrate, Dependency Visualization, and Azure Advisor.
• Performed application portfolio assessment to determine rehost, refactor, replatform, retire, retain, or replace strategies.
• Evaluated application dependencies, licensing, security, networking, and performance requirements.
• Estimated migration costs, cloud readiness, and ROI using Azure Total Cost of Ownership (TCO) Calculator.

• Created migration roadmap, wave planning, and cutover strategy for business-critical workloads.
• Designed target Azure architecture including subscriptions, management groups, networking, identity, and governance.
• Defined migration runbooks, rollback plans, risk mitigation strategies, and success criteria.

Infrastructure Migration

• Led migration of Windows and Linux virtual machines using Azure Migrate and Azure Site Recovery.
• Migrated VMware and Hyper-V workloads to Azure with minimal downtime.
• Configured ExpressRoute, Site-to-Site VPN, Azure DNS, and hybrid connectivity.
• Implemented Azure Backup and disaster recovery solutions before production cutover.

Database Migration

• Migrated SQL Server databases using Azure Database Migration Service (DMS).
• Migrated Oracle, MySQL, and PostgreSQL workloads to Azure managed database services.
• Optimized database performance through indexing, scaling, and monitoring.

Identity & Security

• Integrated on-premises Active Directory with Microsoft Entra ID using Azure AD Connect, Cloud Sync.
• Extended Current Domain Controller and created new AD sites in Azure.
• Implemented Role-Based Access Control (RBAC), Privileged Identity Management (PIM), Conditional Access, and Multi-Factor Authentication.
• Secured secrets and certificates using Azure Key Vault.

DevOps & Automation

• Built CI/CD pipelines using Azure DevOps and GitHub Actions.
• Automated infrastructure provisioning with Terraform and Bicep.
• Implemented Infrastructure as Code (IaC) for repeatable deployments across environments.

Azure Networking

• Designed enterprise-scale Azure networking architecture using Azure Virtual WAN (vWAN) for centralized connectivity across regions, branches, and hybrid environments.
• Architected hub-and-spoke and Virtual WAN network topologies based on business, security, and scalability requirements.
• Designed IP addressing strategy, subnet segmentation, and network isolation for multi-subscription Azure environments.
• Implemented hybrid connectivity using ExpressRoute, Site-to-Site VPN, Point-to-Site VPN, and Azure VPN Gateway.
• Designed secure interconnectivity between on-premises datacenters, Azure, and third-party cloud environments.
• Configured Azure Virtual Network peering, Global VNet Peering, and Virtual WAN hubs for low-latency communication.
• Implemented Azure Firewall, Network Security Groups (NSGs), Application Security Groups (ASGs), and Azure DDoS Protection for layered network security.
• Designed private connectivity using Private Endpoints, Private Link, and Service Endpoints to eliminate public exposure of PaaS services.
• Architected secure internet ingress and egress using Azure Application Gateway (WAF), Azure Front Door, Azure Load Balancer, and Azure Traffic Manager.
• Configured Azure DNS, Private DNS Zones, and custom DNS integration for hybrid name resolution, Azure DNS Private resolver.
• Designed network routing using User Defined Routes (UDRs), BGP, route tables, and Virtual WAN routing policies.
• Implemented Azure Bastion for secure administrative access without exposing management ports.
• Integrated Microsoft Entra ID authentication with networking services where applicable.
• Implemented network monitoring and diagnostics using Azure Network Watcher, Connection Monitor, NSG Flow Logs, Traffic Analytics, and Azure Monitor.
• Optimized network performance, resiliency, and cost through regional architecture, redundant connectivity, and bandwidth planning.
• Produced High-Level Design (HLD), Low-Level Design (LLD), IP plans, and network topology diagrams for enterprise Azure deployments.

Azure Landing Zone & Governance

• Designed and implemented Azure Landing Zones aligned with the Microsoft Cloud Adoption Framework.
• Established subscription hierarchy using Management Groups with enterprise governance and policy enforcement.
• Designed shared services architecture including centralized networking, identity, monitoring, backup, and security.
• Implemented Azure Policy, RBAC, resource tagging, budgets, and resource locks to enforce governance standards.
• Configured Log Analytics workspaces, Azure Monitor, Microsoft Defender for Cloud, and Microsoft Sentinel for centralized monitoring and security.
• Standardized infrastructure deployment using Terraform, Bicep, and Azure DevOps pipelines.

AI Landing Zone

• Designed and deployed enterprise AI Landing Zone architecture aligned with Azure Cloud Adoption Framework and Azure AI best practices.
• Established secure AI environments with dedicated subscriptions, resource groups, virtual networks, and governance controls.
• Implemented network isolation for AI services using Private Endpoints, Private DNS Zones, and Azure Firewall.
• Configured identity and access management using Microsoft Entra ID, Managed Identities, RBAC, and Azure Key Vault.
• Implemented Azure Policy, resource tagging, budgets, and governance controls for AI workloads.
• Automated AI Landing Zone provisioning using Terraform/Bicep and Azure DevOps CI/CD pipelines.
• Integrated Azure Monitor, Log Analytics, and Microsoft Defender for Cloud for centralized monitoring and security compliance.
• Designed scalable AI infrastructure supporting Azure AI Services, Azure Machine Learning, Azure OpenAI, and AI application workloads.
• Designed AI Landing zone Integration with APIM Hub.

Azure Administration Azure Networking Administration Azure Migration Support Identity and Security Administration Backup and Disaster Recovery Monitoring & Operations Automation & DevOps Support

• Administered Microsoft Azure infrastructure, ensuring high availability, security, and operational efficiency across production and non-production environments.
• Provisioned and managed Azure Virtual Machines (Windows/Linux), Azure Storage Accounts, Azure App Services, and Azure SQL Databases.
• Managed Azure subscriptions, resource groups, management groups, and resource organization following enterprise standards.
• Configured and maintained Azure Virtual Networks (VNets), subnets, NSGs, Route Tables, Azure Firewall, and Azure Bastion.
• Managed Microsoft Entra-ID users, groups, RBAC, Managed Identities, Conditional Access, and Multi-Factor Authentication (MFA).
• Implemented Azure Backup, Azure Site Recovery (ASR), and disaster recovery solutions for business-critical workloads.
• Configured Azure Monitor, Log Analytics, Application Insights, and alerts for proactive monitoring and incident management.
• Performed patch management, OS upgrades, capacity planning, and performance optimization for Azure resources.
• Managed Azure Cost Management, budgets, resource tagging, and rightsizing initiatives to optimize cloud expenditure.
• Automated routine administrative tasks using Azure PowerShell, Azure CLI, and Azure Automation Runbooks.
• Configured and administered Azure Virtual Networks (VNets), subnets, and IP addressing for enterprise workloads.
• Managed Azure Virtual WAN (vWAN) hubs, VNet connections, and branch connectivity.
• Configured VNet Peering and Global VNet Peering to enable secure communication between Azure environments.
• Administered Site-to-Site VPN, Point-to-Site VPN, and ExpressRoute connectivity between Azure and on-premises environments.
• Configured Azure Firewall rules, NSGs, ASGs, and User Defined Routes (UDRs) to secure network traffic.
• Managed Azure Load Balancer, Application Gateway (WAF), Azure Front Door, and Traffic Manager.
• Configured Private Endpoints, Private Link, Service Endpoints, and Private DNS Zones for secure PaaS connectivity.
• Monitored network health and performance using Azure Network Watcher, Connection Monitor, NSG Flow Logs, and Traffic Analytics.
• Troubleshot network connectivity, routing, DNS, VPN, and ExpressRoute issues.
• Supported end-to-end migration of on-premises workloads to Microsoft Azure using Azure Migrate and Azure Site Recovery.
• Performed server discovery, dependency mapping, and migration readiness assessments.
• Provisioned target Azure infrastructure including VNets, storage accounts, virtual machines, and recovery services vaults.
• Executed migration waves, monitored replication, and coordinated production cutovers.
• Validated migrated workloads and resolved post-migration infrastructure issues.
• Assisted with rollback planning, migration testing, and business continuity activities.
• Configured backup and disaster recovery solutions for migrated workloads.
• Managed Microsoft Entra ID users, groups, and enterprise applications.
• Configured Role-Based Access Control (RBAC) and least-privilege access across Azure subscriptions.
• Managed Conditional Access Policies, Multi-Factor Authentication (MFA), and Self-Service Password Reset (SSPR).
• Configured Azure Key Vault for secure storage of secrets, certificates, and encryption keys.
• Implemented Microsoft Defender for Cloud recommendations to improve security posture.
• Managed Azure Policy assignments and compliance reporting.
• Performed vulnerability remediation and security hardening of Azure resources.
• Configured Azure Backup policies for virtual machines, SQL databases, Azure Files, and workloads.
• Managed Azure Site Recovery replication, failover, test failover, and failback activities.
• Monitored backup health and resolved backup failures.
• Performed disaster recovery drills and validated Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
• Maintained Recovery Services Vaults and backup retention policies.
• Configured Azure Monitor, Log Analytics, Application Insights, and Azure Alerts.
• Created dashboards and workbooks for infrastructure monitoring.
• Investigated alerts, performance bottlenecks, and service availability issues.
• Performed root cause analysis (RCA) and documented incident resolutions.
• Managed Azure Service Health notifications and planned maintenance activities.
• Automated Azure administration tasks using Azure PowerShell, Azure CLI, and Bash scripting.
• Deployed Azure resources using ARM Templates, Bicep, and Terraform.
• Supported Azure DevOps CI/CD pipelines for infrastructure deployments.
• Scheduled maintenance and automation using Azure Automation Runbooks.
• Managed source-controlled Infrastructure as Code (IaC) deployments.

• Provided Level 1 administration and operational support for Windows Server 2012/2016/2019 environments.
• Managed Active Directory users, groups, Organizational Units (OUs), password resets, and Group Policy Objects (GPOs).
• Administered DNS, DHCP, File & Print Services, and performed basic network troubleshooting.
• Monitored server health, CPU, memory, disk utilization, and Windows Event Logs to ensure infrastructure availability.
• Performed Windows Server patching, security updates, and post-patching validation during scheduled maintenance windows.
• Installed, configured, and maintained Windows Server roles and features based on operational requirements.
• Managed VMware vSphere infrastructure, including virtual machine provisioning, cloning, snapshots, power operations, and VMware Tools upgrades.
• Monitored ESXi hosts, vCenter Server, datastores, and virtual machine performance to maintain optimal virtualization health.
• Performed routine health checks of Windows servers and VMware infrastructure, escalating critical issues to L2/L3 teams when required.
• Monitored infrastructure using N-able N-central (N-central) and proactively responded to system alerts, performance issues, and service outages.
• Troubleshot Veeam Backup & Replication jobs, investigated backup failures, verified backup integrity, and coordinated restore requests.
• Assisted in backup monitoring, recovery validation, and disaster recovery support using Veeam Backup & Replication.
• Supported Microsoft 365 administration, including user provisioning, mailbox management, and license assignments.
• Assisted in Azure administration by provisioning Azure Virtual Machines, Resource Groups, Storage Accounts, and Virtual Networks under senior administrator guidance.
• Monitored Azure resources using Azure Monitor and supported routine cloud operational activities.
• Resolved Windows Server, VMware, backup, VPN, printer, and application-related incidents within defined SLA targets.
• Logged, tracked, and resolved incidents using ITSM tools while maintaining technical documentation and standard operating procedures (SOPs).
• Collaborated with infrastructure, network, storage, and cloud teams to support enterprise IT operations and planned maintenance activities.

• Provided Level 1 technical support for desktops, laptops, printers, and peripheral devices in a Windows enterprise environment.
• Diagnosed and resolved hardware, software, operating system, and application-related issues within defined SLAs.
• Troubleshot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.
• Installed, configured, and maintained Windows 10/11 operating systems and enterprise applications.
• Installed and configured desktop hardware, printers, scanners, monitors, and other IT peripherals.
• Configured and supported Microsoft Office 365, Outlook, Teams, OneDrive, and SharePoint applications.
• Managed Active Directory user accounts, password resets, account unlocks, and group membership changes.
• Assisted in user onboarding and offboarding, including workstation setup, software installation, and account provisioning.
• Configured email profiles, Outlook mailboxes, signatures, and mobile device synchronization.
• Installed software updates, security patches, antivirus solutions, and operating system upgrades.
• Performed desktop imaging, OS deployment, and workstation provisioning using enterprise deployment tools.
• Configured network printers, printer queues, and resolved printing and scanning issues.
• Provided remote technical support using Remote Desktop, AnyDesk, TeamViewer, and Microsoft Quick Assist.
• Logged, tracked, and resolved incidents and service requests using ITSM tools such as ServiceNow
• Maintained IT asset inventory, hardware lifecycle records, and software license compliance.
• Escalated complex issues to Level 2/Level 3 support teams while ensuring timely communication with end users.
• Documented troubleshooting procedures, knowledge base articles, and standard operating procedures (SOPs).
• Delivered technical support with a focus on customer satisfaction and first-call resolution.

• Provided technical support and troubleshooting for Apple MacBook, iMac, and macOS environments.
• Diagnosed and resolved hardware issues related to MacBook components including logic board, battery, display, keyboard, trackpad, storage, and memory.
• Performed Mac hardware diagnostics using Apple Diagnostic tools to identify and troubleshoot device failures.
• Troubleshot macOS issues related to system performance, application crashes, startup failures, and user profile problems.
• Installed, configured, and upgraded macOS operating systems and supported macOS version upgrades.
• Performed macOS installation, system recovery, disk formatting, and data migration activities.
• Configured email accounts, VPN clients, Wi-Fi profiles, printers, and enterprise applications on Mac devices.
• Assisted users with MacBook setup, software installation, and application configuration.
• Supported Microsoft Office 365 applications on macOS, including Outlook, Teams, Word, Excel, and OneDrive.
• Performed hardware replacement activities including battery replacement, SSD replacement, keyboard/display replacement, and component diagnostics.
• Managed Mac user accounts, permissions, and system preferences.
• Supported data backup, restoration, and migration using Time Machine and enterprise backup solutions.
• Troubleshot network connectivity issues including Wi-Fi, VPN, DNS, and internet access on macOS devices.
• Supported enterprise Mac deployments, including device enrollment and configuration using MDM solutions.
• Assisted with Apple device management using tools such as Jamf Pro, Microsoft Intune, or other MDM platforms.
• Maintained service records, repair documentation, and asset tracking for Apple devices.
• Logged incidents and service requests using ITSM tools and ensured timely resolution within SLA.
• Provided remote and onsite technical support for end users.
• Provided remote and onsite technical support for end users.