Ashok Kumar B

• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
• Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.

Leading all the IT Infra Management.

Coordination and execution of all regulatory audits, internal and external audits.

Implementation and monitoring of all regulatory controls mentioned in the circular from time to time.

Managing Office 365, such as Email, Azure ATP, and MDM.

• Assisted in budget planning and management for optimal department performance.
• 
  

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
• Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
• Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.

• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Answered incoming support inquiries via chat, phone and email.
• Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.

• Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
• Answered incoming support inquiries via chat, phone and email.
• Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
• Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.