Alex Fernandes
Healthcare IT Consultant | Project Delivery & Stakeholder Engagement
Mumbai
Summary
Accomplished Healthcare IT and Consulting Professional with 5+ years of experience leading complex client projects, managing cross-functional teams, and driving culture-aligned workflow transformations. Known for high client satisfaction (97%) and consistent on-time delivery of over 500+ healthcare implementation projects. Adept at bridging technical and business needs, with strong capabilities in data analysis, strategic consulting, stakeholder engagement, and people development. Seeking to contribute to transformative consulting work at Great Place to Work by leveraging a deep understanding of operations, client needs, and culture improvement.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Technical Lead, Interface Implementation
CitiusTech
12.2020 - Current
- Delivered 500+ healthcare IT projects including HL7/Mirth-based interfaces, contributing to operational excellence across client organizations
- Acted as a trusted advisor to clients, identifying inefficiencies in clinical workflows and proposing data-driven, feasible alternatives to improve processing accuracy and reduce redundancy
- Conducted needs assessments, translated complex technical concepts into actionable solutions, and created proposals aligned with client goals
- Designed onboarding and mentorship programs, training 20+ new team members and enhancing delivery capacity by 40%
- Resolved high-pressure issues under tight deadlines, such as a claims duplication bug, by analyzing system behavior, proposing workarounds, and collaborating with developers and stakeholders
- Managed stakeholder expectations and maintained open, transparent communication during escalations and scope shifts
System Engineer, HealthCare & Life Sciences
Tech Mahindra
07.2018 - 11.2020
- Supported end-to-end lifecycle of healthcare interface development and client delivery, contributing to reduced downtime and improved system performance
- Collaborated with cross-functional teams to gather requirements, coordinate interface updates, and ensure quality and compliance
- Implemented quality assurance and monitoring systems, reducing integration-related issues by 30%
Education
MBA - Business Analytics
Birla Institute of Technology And Science, Pilani
12-2023
Bachelor of Science - Information Technology
Mumbai University
05-2019
Skills
- Experience with HL7 messaging protocols
- Structured query language skills
- Proficient in Salesforce
- Proficient in Excel
- Experience in agile project management
- Jira project management
- Healthcare data regulations
- Proficient in EMR software
Certification
HL7 Fundamentals – HL7 International
Key Projects And Achievements
- Claims Processing Optimization: Resolved a mission-critical processing error involving claim message duplication by developing a workaround, reducing manual rework by 70%, and ensuring client business continuity.
- Culture-Aligned Training Program: Created a structured team training and mentorship model that increased onboarding efficiency and enabled peer-to-peer knowledge sharing.
- Client-Centric Workflow Advisory: Partnered with clients to understand pain points and deliver technical recommendations that directly improved patient data accuracy and user satisfaction.
Timeline
Technical Lead, Interface Implementation
CitiusTech
12.2020 - Current
System Engineer, HealthCare & Life Sciences
Tech Mahindra
07.2018 - 11.2020
MBA - Business Analytics
Birla Institute of Technology And Science, Pilani
Bachelor of Science - Information Technology
Mumbai University
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