Alex Mendonsa
Pune
Summary
Worked as a Debt Collector for 7 years in US Based Collection company, and now working as a Quality Analysts SME with almost 3 years of successful experience in Monitoring calls, Internal Audits, handling a team of 25 QA’s, taking QA session's on disqualification Ratio, reworks and recognised consistently for performance excellence and contributions to the success of industry.
Overview
14
14
years of professional experience
Work History
Quality Analyst SME
Inventive Global Solutions
Pune
02.2021 - Current
- Managed quality assurance program, internal audits and Call Monitoring.
- Handling a team of 25 QA’s, assigning campaigns and working on priority campaigns.
- Reviewed and analyzed to identify areas of improvement in product quality.
- Provide training and QA Session for Operations team on weekly basis on process, disqualification ratio and quality parameters.
- Generating weekly monthly quality reports.
- Assist operations team on tracking campaigns.
- Ensured compliance with company standards, regulations and procedures related to quality control.
Sr. Quality Analyst
XDBS Private Limited
Pune
04.2018 - 01.2021
- Managed quality assurance program, internal audits and Call Monitoring.
- Worked as a support person in Team QA.
- Allocating work to QA's and getting it completed on time .
- Provide training and QA sessions for operations team on process, disqualification ratio on weekly basis.
- Assist operations team on tracking campaigns.
Sr. Debt Collector
Credence Resources Management
Pune
12.2015 - 04.2018
- Handling the team in the absence of Team Lead and Manager.
- Handling OJT team.
- Ensured compliance with state and federal laws governing debt collection practices.
- Managed high-volume call lists to contact debtors and secure payments.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
Debt Collector
BancTec Private Limited
Pune
03.2011 - 07.2015
Education
Diploma in Computer Engeenering -
Tilak Maharashtra University
PuneSkills
- Team management
- Leadership
- Decision making
- Work ethic
- Excel And Reporting
- Quality improvement efforts
- Quality control checking
- Quality Management Systems
- Inter-Department coordination
Languages
English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1
Timeline
Quality Analyst SME
Inventive Global Solutions
02.2021 - Current
Sr. Quality Analyst
XDBS Private Limited
04.2018 - 01.2021
Sr. Debt Collector
Credence Resources Management
12.2015 - 04.2018
Debt Collector
BancTec Private Limited
03.2011 - 07.2015
Diploma in Computer Engeenering -
Tilak Maharashtra University