ALIM VIRANI
Summary
Accomplished Flight Attendant offering over 7 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Air India
04.2016 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Relayed updates and information to passengers after confirming key details with pilot.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Senior Customer Support Associate
Accenture
06.2015 - 01.2016
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Giving customers financial packages.
- Document all call information according to standard operating procedures.
Education
Bachelors of Commerce - Accounting
University of Mumbai
Mumbai04.2015
Diploma in Aviation Management - Aviation
Mahatma Gandhi University
Mumbai12.2013
Skills
- Good Communication Skills
- Customer Service
- Excellent Interpersonal Skills
- Flight Safety
- Problem-solving abilities
- Passenger Safety Management
- First Aid
- Preflight Briefings
- Emergency Response
- Time Management
Timeline
Flight Attendant
Air India
04.2016 - Current
Senior Customer Support Associate
Accenture
06.2015 - 01.2016
Bachelors of Commerce - Accounting
University of Mumbai
Diploma in Aviation Management - Aviation
Mahatma Gandhi University
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