Alina Job
Mumbai
Summary
Customer-focused Retail and Client Account Management professional skilled in addressing inquiries and resolving issues. Expertise in developing relationships and implementing strategies that enhance customer loyalty and satisfaction. Proven ability to adapt in fast-paced environments, utilizing strong analytical and communication skills to foster team collaboration and drive operational efficiency.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Account Specialist II
J.P MORGAN CHASE
11.2024 - Current
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Cultivated strong client relationships through regular communication and proactive problem-solving.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Secured high client satisfaction by promptly resolving billing disputes and account-related concerns.
- Improved client satisfaction by swiftly addressing account issues and delivering exceptional customer service.
- Adhered to standards of quality and service as well as all compliance requirements.
- Implemented feedback mechanisms, gathering critical insights to drive continuous improvement in service delivery.
Process Associate
TCS
06.2023 - 10.2024
- Worked in TCS Mumbai as a process Associate providing customer support for CITI U.S clients from June 2023 to Oct 2024.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Retail Customer Service Executive
CONCENTRIX (J.P MORGAN CHASE)
11.2021 - 03.2023
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction from Nov 2021 to March 2023
Education
Bachelor of Arts - History, Sociology Double Major
Sofia College
MUMBAI 04.2017 - 03.2021
Higher Secondary School Certificate - Arts
Apostolic Carmel College
MUMBAI 06.2015 - 03.2017
Secondary School Certificate -
Apostolic Carmel High School
MUMBAI 06.2014 - 03.2015
Skills
- Account management
- CRM software
- Customer relationship development
- Customer engagement
- Data analysis
- Problem-solving aptitude
- Written communication
- Effective communication
- Communication skills
- Adaptability
Languages
- English
- Hindi
- Malayalam
Personal Information
Address
Parinee Essence B 1704
Babrekar Nagar
Kandivali West
MUMBAI 400067
Hobbies
Singing and Reading also very enthusiastic about meeting new people from all walks of life and learning about topics related to psychology fitness and music.
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Malayalam
Beginner
A1
Timeline
Account Specialist II
J.P MORGAN CHASE
11.2024 - Current
Process Associate
TCS
06.2023 - 10.2024
Retail Customer Service Executive
CONCENTRIX (J.P MORGAN CHASE)
11.2021 - 03.2023
Bachelor of Arts - History, Sociology Double Major
Sofia College
04.2017 - 03.2021
Higher Secondary School Certificate - Arts
Apostolic Carmel College
06.2015 - 03.2017
Secondary School Certificate -
Apostolic Carmel High School
06.2014 - 03.2015