

Motivated and detail-oriented BSc in Information Technology graduate with hands-on experience in networking, IT support, and troubleshooting. Eager to begin a career in IT where I can apply my technical knowledge, problem-solving skills, and willingness to learn. A reliable team player with strong communication skills and a commitment to delivering excellent technical support.
I was working as a Network Support Technician at CPN City, where employees frequently experienced internet connectivity issues.
I was working as a Network Support Technician at CPN City, where employees frequently experienced internet connectivity issues.
I checked the router and switch configurations, tested the network cables, updated the IP settings, and replaced a faulty Ethernet cable. I also documented the issue for future reference.
Internet service was restored within 20 minutes, reducing downtime and allowing employees to continue their work without further interruption.
Network troubleshooting
IP addressing
Network configuration
Wireless networking
IT Support & Technical TroubleshootingComputer Hardware & Software InstallationNetwork Configuration & Basic AdministrationWindows Operating SystemsTCP/IP, DNS, DHCP & LAN/WAN NetworkingCustomer Service & CommunicationProblem-SolvingTeamwork & Time Management